Merchant Rules

ABN 26 602 796 298

Australian Financial Services Licence No. 494176

PO Box 582, Southport, Qld, 4215

P: 1300BILLZY

www.billzy.com

Background

A. Billzy is an on-line business community (“Billzy Community”) enabling a Merchant to securely transact with another merchant via the Billzy Payment Platform.

B. By becoming a member of the Billzy Community a Merchant, via the Billzy Payment Platform, is able to accept Card transactions and direct debit transactions.

C. Billzy has entered into the Payment Facilitator Agreement with Global Payments Australia 1 Pty Ltd (“Global”).

D. Global has agreed to provide Billzy with a Merchant Facility to enable Merchants to make and accept Card payments subject to the terms and conditions set out in the Payment Facilitator Agreement.

E. Part of the Payment Facilitator Agreement requires Billzy to ensure that any contractual arrangement between Billzy and Merchants must be consistent with the provisions of the Payment Facilitator Agreement.

F. Organisations can become Merchants and thus be able to utilise the Merchant Facility by completing a Merchant Application and submitting it to Billzy for consideration.

G. If Billzy accepts the Merchant Application, then the person submitting the Merchant Application agrees to be bound by the terms and conditionsset out in these Merchant Rules and agrees to comply with Billzy’s reasonable and lawful instructions.

H. By agreeing to the Merchant Rules the Merchant agrees to comply with the Card Scheme Rules, PCI-DSS Standards (including those relating to privacy and the collection, storage and use of personal and sensitive information, data security, cyber security and electronic transactions) and all Relevant Laws.

OperativeProvisions

Definitions

In these Merchant Rules unless the context otherwise requires:

“ADC” (being an Account Data Compromise) means any event whereby Global, Billzy (or any of its officers or employees) or the Merchant (or any of its officers or employees), or any service provider facilitating the storage, transmission or processing of Card payments for or on behalf of Billzy or the Merchant’s behalf, suspect or have confirmation of unauthorised access to Cardholder Data.

“Adjustment” means an adjustment by BPAY, Global or Billzy to rectify a BPAY Transaction.

“Authorisation” means the response by Global to Billzy or the Merchant (as the case may be) authorising a Card to be used for a particular transaction.

“Banking Day” means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia.

“Billzy” means Billzy Pty Ltd ABN 26 602 796 298 which pursuant to the Payment Facilitator Agreement is designated as the “Payment Facilitator”.

“Billzy Payment Platform” means the platform that enables the acceptance of Card transactions and Direct Debit transactions.

“BPAY” means the electronic bill payment system in Australia which enables payments to be made through a financial institution’s online, mobile or telephone banking facility to organisations which are registered BPAY billers.

“BPAY Information Files” means a file produced by BPAY on a Banking Day, containing details of BPAY Transaction instructions processed on that day.

“BPAY Transaction” means a transaction facilitated through BPAY.

“Card” means:

a. a valid financial Transaction Card issued by a member or affiliate of MasterCard on which the MasterCard marks appear;

b. a valid financial Transaction Card issued by a member or affiliate of Visa on which the Visa marksappear;

c. a valid financial Transaction Card capable of acceptance under the eftpos mark issued by an Australian bank or financial institution;

d. a Charge Card;

e. any other valid financial Transaction Card that is issuedunder any loyalty program; or

f. any other financial Transaction Card which Global requests Billzy to honour.

“Card Scheme” means the MasterCard, Visa, American Express, Diners Club, Discover, JCB and EPAL or any other card scheme provider that Global is a member of or participates in.

“Card Scheme Rules” means the relevant rules and regulations which regulate participants in the respective Card Schemes, as amended or varied from time to time.

“Cardholder” means a person to whom a Card has been issued.

“Cardholder Data” means the account information of a Cardholder.

“Chargeback” means either (as the context requires):

(a) in respect of a Card Transaction, the reversal of a Card Transaction to Billzy (i.e., a Transaction returned by Billzy or the relevant Card issuer in accordance with the applicable Card Scheme rules); or

(b) in respect of BPAY Transactions, the reversal of the Transaction to Billzy (including Adjustments and other reversals of BPAY Transactions.

“Charge Card” means a Card issued under any one of the following Card Schemes: American Express, Diners Club, Discover or JCB.

“Commencement Date” means the date of which the Person who submitted the Merchant Application is notified by Billzy as having been accepted as a Merchant.

“Confidential Information” means information that is by its

Confidential Information refers to any information that is of a confidential nature or designated as confidential. This includes, but is not limited to, statements, contracts, agreements, specifications, drawings, reports, documents, technology, know-how, and information (regardless of form, including electronic data) relating to the business of each party. Such information is disclosed to each other either in contemplation of or otherwise in connection with these Merchant Rules, both before and after the date of these Merchant Rules. References to Confidential Information include any part of it.

Credit Card Transaction or Card Transaction means a transaction where the details of a MasterCard or Visa Card have been presented and processed using the Billzy Payment Platform. This definition applies even if the ultimate destination of a MasterCard or Visa Card Transaction is a deposit account.

Credit Card Scheme Rules means the relevant rules and regulations that govern participants in the respective Card Schemes, as amended or varied from time to time.

Customer(s) refers to a Cardholder or any person making a payment to a Merchant as a customer through or using the Services.

Data Security Standards means the data security standards mandated by the Card Schemes for protecting Cardholder details and Transaction information. This includes the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standard (PA-DSS), as issued by the Payment Card Industry Security Standards Council and amended from time to time. It also includes any additional standards advised by Global to Billzy.

Debit Payment means a particular transaction where a debit is made.

Fee Schedule refers to the fees and charges payable by the Merchant to Billzy as set out in Schedule 5 of these Merchant Rules, which may be varied from time to time by Billzy.

Global refers to Global Payments Australia 1 Pty Ltd (ABN 26 601 396 543).

GST has the meanings given to those terms in the A New Tax System (Goods and Services Tax) Act 1999, as amended from time to time.

Insolvency Event means, in respect of a Person:

(a) The Person is presumed or taken to be unable or admits inability to pay its debts as they fall due, suspends payments on any of its debts, or, due to actual or anticipated financial difficulties, begins negotiations with creditors to reschedule any of its debts.

(b) A moratorium is declared concerning any debts of the Merchant.

(i) Suspension of payments, a moratorium of any debts, winding up, liquidation, dissolution, administration, or reorganization (formal or informal) of the Person.

(ii) Composition, assignment, or arrangement with any creditor of the Person.

(iii) Appointment of a liquidator (other than in respect of a solvent liquidation), receiver, receiver and manager, administration, or reorganization (formal or informal) of the Person.

(iv) Enforcement of any security interest over any property of the Person with an aggregate value of at least $1,000,000.

(v) Expropriation, attachment, sequestration, distress, or execution affecting any property of the Person with an aggregate value of at least $1,000,000, which is not discharged within five business days.

(vi) An order or judgment requiring the Person to pay an amount exceeding $1,000,000 is not complied with within five business days (unless, in good faith, Billzy or the Merchant appeals against the order or judgment).

Law includes any law, statute, regulation, ordinance, proclamation, by-law, statutory instrument, or order, as well as rules or codes of conduct issued by regulatory bodies.

Manual means any material or practical operating instructions made available by Global to Billzy and which Billzy may forward to the Merchant or otherwise make available on the Billzy website from time to time.

MasterCard refers to MasterCard International Incorporated.

MCC means the “Merchant Category Code” or four-digit number assigned by a Card Scheme in relation to a Card.

Merchant means a Person whose Merchant Application has been accepted by Billzy and who Billzy nominates to Global to use a Merchant Facility in accordance with these Merchant Rules.

Merchant Account means the account nominated by the Merchant and approved by Billzy for accepting credit and debit entries under these Merchant Rules and for related purposes.

Merchant’s Bank Account means the bank account nominated by the Merchant from which Billzy is authorized to arrange for funds to be debited or credited.

Merchant Application means an application to use the Services available on the Billzy Payment Platform, submitted online through the Billzy website or other means made available by Billzy, and which must be completed by an applicant and submitted to Billzy for approval.

Merchant Rules means this document together with all written amendments or modifications from time to time, the Schedules, and any brochures provided by Global to Billzy or the Merchants or made available via the Global website.

Merchant Facility means the facility made available to Billzy for the benefit of the Merchant to enable the Merchant to accept payments using Cards.

Merchant’s Financial Institution means the financial institution providing the Merchant’s Bank Account.

MSF means the Merchant Service Fee payable by the Merchant, which is charged as a percentage of the gross dollar amount of transactions.

value processed by Billzy via the Merchant Facility.

“Payment Facilitator Agreement” means the “Payment Facilitator Agreement” between Global and Billzy dated 4 January 2021.

“PCI PA-DSS” means Payment Card Industry Payment Application Data Security Standards, developed and updated by the PCISSC from time to time, and applying to software vendors and other vendors developing payment applications that store, process, or transmit Cardholder Data, as part of an authorization or settlement process, where these payment applications are sold, distributed, or licensed to third parties.

“PCI PTS” means Payment Card Industry PIN Transaction Security.

“PCIDSS” means Payment Card Industry Data Security Standards. This refers to the data security standards mandated by Visa and MasterCard to facilitate protection of Cardholder payment data from unauthorized access, which is applicable to any person who stores, processes, or transmits Card data regardless of that storage or transmittal device.

“PCISSC” means the Payment Card Industry Security Standards Council, being a not-for-profit organization responsible for the development of the PCIDSS, the PCI PTS, and the PCI PA-DSS standards.

“Person” includes an individual, firm, body corporate, unincorporated body or association, partnership, joint venture, and any government agency or authority.

“PPSA” means the Personal Property Securities Act 2009 (Cth).

“Privacy Laws” includes the Privacy Act 1988 (Cth) (as amended and supplemented) (Privacy Act), the Australian Privacy Principles contained within the Privacy Act, the privacy policy as published by Billzy on the Billzy website from time to time, and all other applicable privacy laws.

“Recurring Transaction” means when the Merchant is authorized to make regular drawings on a Card at predetermined intervals (such as monthly or quarterly, but not to exceed one year between Card Transactions) with the Cardholder’s written authority.

“Related Bodies Corporate” has the meaning given to it in the Corporations Act 2001 (Cth).

“Relevant Laws” means any: (a) statute, ordinance, code, or other law including regulations and other instruments under them; (b) code of practice, guidelines, or standards issued by relevant regulators or industry bodies, whether or not having the force of law; and (c) Card Scheme Rules (including the Consumer Electronic Clearing System (CECS) Regulations), applicable to the Confidential Information, the provision of the Billzy services, and any other obligation to be performed by either party under these Merchant Rules.

“Rules” means the Card Scheme rules set by Card Schemes from time to time including the EPAL Scheme Rules.

“Secure Socket Layer” (SSL) means the encryption technology used on a server that encrypts important data such as credit Card numbers and other information when it is being stored or passed from one computer to another.

“Security Interest” includes any security interest under the PPSA, mortgage, pledge, lien, charge, hypothecation, trust arrangement, title retention arrangement, or other security interest or encumbrance.

“Sensitive Authentication Data” includes any full magnetic stripe, PIN verification or code otherwise known as CAV, CVC, CVC2, CVV, CVV2, PVV, PIN, and PIN Block data.

“Services” means any services, including via the App, the Q Wallet, any sites located on the Q Wallet browser and websites provided by BPS that are provided to You.

“Transaction” includes a Debit Payment and Credit Card Transaction.

“Tri-Party Agreement” means the agreement entered into between Billzy, Global, and a Merchant, and set out in Schedule 6 (in respect of Billzy’s delivery of the Services involving Card Schemes to Merchants) in the event a Merchant accepts a card dollar volume which exceeds $1 million per annum.

“Visa” means Visa Inc.

“Web Hosting Provider” means the provider of web hosting services that hosts or otherwise assists a Merchant to make their web page available on the World Wide Web.

2. Interpretation

The following rules apply unless the context requires otherwise:

2.1. Headings are for convenience only and do not affect interpretation.

2.2. A reference to a clause, schedule, annexure, or exhibit is a reference to a clause of or a schedule, annexure, or exhibit to these Merchant Rules.

2.3. The singular includes the plural and vice versa.

2.4. A reference to a person includes an individual, corporation, trust, partnership, unincorporated body, or other entity whether or not it comprises a separate legal entity.

2.5. A reference to a party to these Merchant Rules includes the party’s successors and permitted substitutes or assigns.

2.6. A reference to these Merchant Rules is to these Merchant Rules as amended, novated, supplemented, or replaced from time to time except to the extent prohibited by these Merchant Rules or that other agreement or document.

2.7. A reference to conduct includes, without limitation, an omission, statement, or undertaking whether or not in writing.

2.8.

a reference to “writing” includes any means of reproducing words in a tangible and permanently visible form and, where the

parties agree specifically to the giving of notices and communication by facsimile transmission;

2.9. A reference to legislation or to a provision of legislation includes a modification or re-enactment of it, a legislative provision substituted for it, and a regulation or statutory instrument issued under it.

2.10. Mentioning anything after include, includes, or including does not limit what else might be included.

2.11. A sale includes both the supply of goods or the supply of services or both.

2.12. Reference to any time is Brisbane time.

3. Term

3.1. The Merchant agrees to be bound by these Merchant Rules from the Commencement Date until such time as the Merchant either notifies Billzy that it is foregoing its membership, the Merchant is notified by Billzy that it is no longer a Merchant due to some default on the part of the Merchant, or the Merchant’s membership is terminated in accordance with these Merchant Rules.

3.2. Notwithstanding any other provision in these Merchant Rules, Billzy may terminate the Merchant’s membership without prejudice to Billzy if Global no longer provides a Merchant Facility to Billzy for the benefit of the Merchants or for the benefit of the Merchant as notified by Global to Billzy.

4. Nomination and Obligations of Merchants

4.1. In order to become a Merchant, a Person must fully, truthfully, and accurately complete the Merchant Application and submit that Merchant Application to Billzy for approval.

4.2. Billzy will access the Merchant Application, but the final approval will rest with Global as to whether the Person is accepted as a Merchant.

4.3. Each Person applying to become a Merchant acknowledges that Global may require Billzy to make a separate written application to Global for each Person that would like to gain the benefit of a Merchant Facility.

4.4. Each Person submitting a Merchant Application acknowledges that Global has sole responsibility for, and sole discretion to, approve or reject any Merchant Application.

4.5. Prior to submitting a Merchant Application to Billzy, or providing any information about it, the Person submitting the Merchant Application must give its consent permitting Billzy to disclose that information to Global and permitting Global to:

4.5.1. Use that information to contact the prospective Merchant regarding Global products and services or those of its third-party affiliates; and
4.5.2. Perform checks on the prospective Merchant to ensure that the prospective Merchant is able to satisfy any obligation that Billzy or Global may impose in order for Billzy to meet its obligations under the Payment Facilitator Agreement.

4.6. If Global approves a Merchant Application or declines a Merchant Application, then Billzy will promptly notify the relevant Person as to whether its application has been approved or declined.

4.7. Once approved, the Merchant must provide Billzy with all the necessary information and documents relevant to the Merchant, the Services, and the Merchant’s customers to enable Billzy to perform the Services.

4.8. Once approved, the Merchant must promptly notify Billzy of any change in its financial position which will, or is reasonably likely to, affect Billzy’s ability to perform its obligations to Global.

4.9. The Merchant agrees to promptly notify Billzy of all inquiries or complaints by the Merchant’s customers in respect of transactions and the Services.

5. Commencement and Provision of a Merchant Facility to a Merchant

5.1. The Merchant acknowledges that each Merchant Facility established must be operated in accordance with these Merchant Rules and the requirements of Schedule 2.

6. Prohibited Changes to Merchant without Consent

6.1. The Merchant warrants that it will not, while it is a Merchant, make any change in the following without first notifying Billzy in writing of that change and receiving the written consent from Billzy for that change:

6.1.1. The ownership or effective control of the Merchant;
6.1.2. The principal business activities of the Merchant;
6.1.3. The types of goods or services that the Merchant supplies to its customers or clients;
6.1.4. Supply goods or services outside of Australia without Billzy’s consent;
6.1.5. Accept payment for goods or services that have been supplied to a Cardholder by a third party; or
6.1.6. Knowingly submit any transaction that is illegal or that the Merchant should have known was illegal.

6.2. The Merchant acknowledges and agrees that Billzy cannot

give its consent to the change without first notifying Global in writing of that change and receiving Global’s written consent for that change.

6.3. Consent may be withheld by Billzy, acting reasonably, and subject to any consent required from Global first being obtained.

6.4. Without limiting the rights of Billzy under these Merchant Rules, if the Merchant undertakes any of the changes referred to in clause 6.1, the Merchant must reapply with, and be approved by, Billzy to receive the Services.

7. Transactions

7.1. The Merchant must:

7.1.1. Only accept valid Cards and instigate Transactions in accordance with these Merchant Rules and any other practical operating instructions Billzy provides to the Merchant from time to time; and
7.1.2. Accept and instigate Transactions in Australian dollars only.

7.2. The Merchant will not instigate any Transaction:

7.2.1. Representing refinancing or transfer of an existing Cardholder’s financial obligation to Billzy or any other Merchant (whether or not Billzy or the Merchant considers that the obligation is uncollectible); or
7.2.2. As an alternate way of accepting payment due to the dishonour of a Cardholder’s personal cheque.

7.3. The Merchant must not, under any circumstances, request that the Cardholder provide the Merchant with the Cardholder’s Card and/or PIN number for the Merchant to retain. The Merchant may only retain a Cardholder’s Card if Billzy has advised the Merchant that Global has requested the Merchant to do so. Without limiting the other obligations in these Merchant Rules, the Merchant will not disclose (unless required by these Merchant Rules or by Law), buy, sell, or exchange a Cardholder’s name or Card details to any person.

7.4. Under no circumstances will the Merchant store Sensitive Authentication Data of another Merchant.

7.5. Under no circumstances should the Merchant request that the Merchant’s client provide Credit Card details via email for payment of the provision of goods and/or services. Should such details be provided to the Merchant, the Merchant must not use this information to provide goods and/or services and must immediately securely destroy these details.

7.6. The Merchant acknowledges that neither Global nor Billzy will be responsible or liable for any delay that might occur in the processing of payments or any lost Transactions that might occur where the Merchant Facility is not available for any reason. This includes instances where cash-out Transactions are not available.

7.7. If the Merchant participates in the storage of Card payment details, then the Merchant must fully comply with the PCIDSS. Billzy will promptly advise the Merchant on the volume of Transactions permitted to be processed.

7.8. The Merchant warrants that it:

7.8.1. Will at all points of Cardholder contact, prominently and unequivocally inform the Cardholder of the Merchant’s identity so that the Cardholder can readily distinguish the Merchant from any supplier of goods or services to other third parties;
7.8.2. Will not, either directly or indirectly, process any Transaction to Billzy which does not originate from a Transaction between the Merchant and a Cardholder to whom the Merchant has actually supplied the goods and/or services for which the Card was used in payment unless the Merchant has been approved by Billzy to process pre-payment Transactions and the Cardholder has expressly authorized the Transaction;
7.8.3. Will not split a Transaction into two or more Transactions on the same Card to avoid having to obtain an Authorization. The Merchant will not be considered to be avoiding having to obtain an Authorization by splitting a Transaction when the Cardholder bills a portion of the Transaction to a Card and pays the remaining balance by cash or cheque or where facilitated using the Billzy Split service available on the Billzy Payment Platform.

7.9. The Merchant agrees to the following:

7.9.1. Global is permitted to automatically process Transactions pursuant to these Merchant Rules in accordance with the business rules set out in Schedule 1;
7.9.2. Global will not be required to act on any request to change the business rules set out in Schedule 1 unless Global receives a written request signed by both Billzy and the Merchant for such a change and acknowledgement that Global will not be liable or responsible for any cost or other loss arising out of, or in connection with, any delays in agreeing to such request and making such changes.

7.10. Global, Billzy, and the Merchant agree to enter into a Tri-Party Agreement in the event the Merchant accepts a card dollar volume which exceeds $1 million. For the avoidance of doubt, notwithstanding Billzy being a party to the Tri-Party Agreement, Billzy will continue to perform the Services and provide the Services to the Merchant.

8. Invalid Transactions

8.1. A Transaction is invalid if:

8.1.1. It was processed after the Merchant’s membership is terminated or whilst it was suspended in accordance with these Merchant Rules;
8.1.2. The Transaction is split into two or more Transactions on the same Card or over two or more cards, other than through use of the Billzy Split product, to avoid having to obtain an Authorization for the total amount of the sale (each Transaction will be invalid).

8.1.3. The Card relating to the Transaction is not current at the time of the Transaction;
8.1.4. The Card was used without the Cardholder’s authority;
8.1.5. The Transaction did not originate from an act between the Merchant and the Cardholder;
8.1.6. It is a Credit Card Transaction and:
- 8.1.6.1. It is not for the supply of goods or services to a genuine customer;
- 8.1.6.2. It represents a transfer of funds, not supply of goods or services;
8.1.7. It was submitted as a Transaction authorized by Global where an Authorization was never obtained from or given by Global;
8.1.8. The Merchant is unable to demonstrate the validity of the Transaction to both Billzy’s and Global’s satisfaction;
8.1.9. The Merchant does not observe the obligations set out in these Merchant Rules in relation to the Transaction; or
8.1.10. Global advises Billzy that Global deems the Transaction to be invalid for any reason Global so determines.

8.2. A telephone, internet, or mail order Transaction is invalid if the Transaction is not authorized by the Cardholder, or in the case of a standing authority, the authority has expired or was cancelled prior to the Transaction. The Merchant acknowledges that authorizations obtained provide no guarantee that the person providing the Card details is the Cardholder.

8.3. The Merchant acknowledges and agrees that Global may refuse to accept, or may Chargeback, any Transaction if:

8.3.1. The Transaction is invalid or Global considers it to be invalid;
8.3.2. The Cardholder claims the Transaction is invalid or disputes liability for any reason;
8.3.3. The Merchant processes a cancelled Recurring Transaction;
8.3.4. The Cardholder asserts a claim for set-off or a counterclaim.

8.4. The Merchant acknowledges that Chargebacks may be processed to the Merchant’s Account up to 18 months after the date of the original Transaction.

8.5. The Merchant undertakes to abide by industry best practices to minimize fraud and chargebacks as set out in any Manuals from time to time.

9. Cost of Acceptance Reporting

9.1. This clause is intended to give effect to Standard No. 3 of 2016 as amended or replaced issued by the Reserve Bank of Australia under section 18 of the Payment Systems (Regulation) Act 1998 (Cth) (Standard). For the purposes of this clause, capitalized terms have the same meaning as in the Standard, unless the context requires otherwise.

9.2. On or as soon as practicable after the Commencement Date, Billzy will issue to the Merchant a written notice advising them of the provisions of the Standard. Such notice must provide sufficient detail to allow the Merchant to understand the provisions of the Standard.

9.3. Billzy will issue monthly statements to the Merchant as soon as practicable after the end of the period that the statement covers. Each statement must set out:

9.3.1. The dates on which the period covered by the statement begins and ends;
9.3.2. For the relevant period covered by the statement:
- 9.3.2.1. The aggregate cost of the Acquirer Supplied Elements of the Cost of Acceptance for the Merchant of:
  - 9.3.2.1.1. Credit Cards of each applicable Credit Card Scheme, and
  - 9.3.2.1.2. Debit Cards and Prepaid Cards of each applicable Scheme Pair, over the relevant period (each such aggregate being a Month Element Cost Total);
- 9.3.2.2. The aggregate value of Card Transactions processed for the Merchant for:
  - 9.3.2.2.1. Each applicable Credit Card Scheme, and each applicable Scheme Pair over the relevant period (each such aggregate being a Month Value Total); and
  - 9.3.2.2.2. For each applicable Credit Card Scheme and each applicable Scheme Pair, the Month Element Cost Total expressed as a percentage of the corresponding Month Value Total;
9.3.3. If it is the last statement covering the end of a Financial Year:
- 9.3.3.1. The aggregate cost of the Acquirer Supplied Elements of the Cost of Acceptance for the Merchant over the 12-month period ending on the last day of the period the statement covers of:
  - 9.3.3.1.1. Credit Cards of each applicable Credit Card Scheme, and
  - 9.3.3.1.2. Debit Cards and Prepaid Cards of each applicable Scheme Pair (each such aggregate being an Annual Element Cost Total);
- 9.3.3.2. The aggregate value of Card Transactions processed for the Merchant for:
  - 9.3.3.2.1. Each applicable Credit Card Scheme, and
  - 9.3.3.2.2. Each applicable Scheme Pair.

the 12 month period ending on the last day of the period the statement covers (each such aggregate being an Annual Value Total); and

9.3.3.3. For each applicable Credit Card Scheme and each applicable Scheme Pair, the Annual Element Cost Total expressed as a percentage of the corresponding Annual Value Total.

10. Accounts

10.1. Billzy is permitted to record debit and credit entries to reflect Transactions processed in accordance with these Merchant Rules.

10.2. The Merchant acknowledges that Billzy may debit the Merchant’s Account (and the Merchant authorizes Billzy to do so) with the following:

10.2.1. All service charges, fees, and other charges set by Billzy and which are notified to the Merchant from time to time.
10.2.2. All government charges and taxes (including GST) that apply.
10.2.3. Any overpayments or credits Billzy has made in respect of Transactions due to errors or omissions.
10.2.4. The value of Transactions which are invalid.
10.2.5. Any Chargeback.
10.2.6. Any moneys paid by Global to the Merchant (if applicable) for Card Transactions where Global is investigating the validity of the Transaction or a suspected Chargeback.
10.2.7. Any fees, fines, or penalties that Global is required to pay to Card Scheme(s) pursuant to the Card Scheme rules as a direct or indirect result of the Merchant’s failure to observe obligations under these Merchant Rules including any procedures set out in any Manuals and any other practical operating instructions Billzy has provided to the Merchant.
10.2.8. A Card Transaction not being a valid Transaction or being charged back to Global or Billzy (as the case may be).
10.2.9. Global’s maintenance of the facilities Global supplies to either Billzy or the Merchant under the Payment Facilitator Agreement.
10.2.10. All penalties and costs incurred by Global because of an ADC or the Merchant’s non-compliance with the PCIDSS (including any service providers) including but not limited to the cost of all forensic investigations as required by Global or the Card Schemes.
10.2.11. Any other money the Merchant owes either Billzy or Global under these Merchant Rules.
10.2.12. Reasonable enforcement expenses under these Merchant Rules, including any amount reasonably incurred using Billzy staff and facilities, in the event of a breach of these Merchant Rules.

10.3. If Billzy debits a Merchant’s Account in which there are insufficient funds, then the payment may be reversed and the Merchant will be regarded as not having made the payment.

10.4. Billzy may withhold release of the funds in the Merchant’s Account or withhold or suspend payment of any money that would otherwise be owing to the Merchant until further notice if Billzy becomes aware that Global has concerns:

10.4.1. About the Merchant’s solvency;
10.4.2. That the Merchant is involved in a disproportionately high number of Chargebacks or invalid Transactions; or
10.4.3. About the Merchant or the Merchant’s business.

10.5. The Merchant acknowledges that Global may appropriate money the Merchant holds in the Merchant’s Account (where applicable), or any other account with Global, held in the Merchant’s name(s), towards any and all amounts the Merchant owes Global pursuant to these Merchant Rules. If Global does this, the balance of the Merchant Account will reduce by the amount used for this purpose. It is understood that Global will notify Billzy promptly after exercising its right to appropriate money in the Merchant’s Account and Billzy will advise the Merchant accordingly.

10.6. The Merchant accepts that Global will record debit and credit entries to reflect Transactions processed in accordance with these Merchant Rules, where applicable, to the Merchant’s Account. The Merchant must notify Billzy immediately if the Merchant Account details (such as, but not limited to, signatories to the Merchant Account) change.

10.7. The Merchant is responsible for reconciling sales and settlements for all Transactions. If the Merchant has any concerns about any missing amounts, it must contact Global within 7 days from the date of the Transaction to have it reviewed. Any disputes raised after this time will not be reprocessed.

10.8. The Merchant is responsible for reconciling the statements that Global sends the Merchant to ensure that payments to and from the Merchant Account have occurred in accordance with these Merchant Rules.

10.9. It is the Merchant’s obligation to check the accuracy of the statements. If the Merchant fails to notify Global within 3 months of an incorrect fee being processed, and thus an incorrect amount was debited from the Merchant Account, or a payment should have been made to the Merchant, then the Merchant will have no claim against either Billzy or Global and the account with Global will be deemed settled.

11. Fees, Costs, Taxes, and Expenses

11.1. The Merchant will pay the fees and charges set out in the Fee Schedule as outlined in Schedule 5.

11.2. The Merchant acknowledges that the Fee Schedule is based in part upon what is detailed in the Payment Facilitator Agreement and as such Global has the right to review from time to time the Fee Schedule.

11.3. Billzy may upon giving 28 days’ notice to the Merchant vary the Fee Schedule to take account of any increase in costs incurred by Billzy in its business operations, including any alterations to any fees charged by Global to Billzy.

11.4. If Global does review the fees and charges payable under the Payment Facilitator Agreement and advises Billzy accordingly then Billzy will promptly notify the Merchant of such changes in accordance with these Merchant Rules.

11.5. The Merchant must pay:

11.5.1. All stamp, transaction and other similar duties, taxes and charges in relation to becoming a Merchant under these Merchant Rules or any document related to these Merchant Rules to which it is a party. The Merchant must also pay all fines and penalties unless they result from a failure by Billzy to lodge a document for stamping in sufficient time, having received from the Merchant the amount of stamp duty in good time;
11.5.2. All costs and expenses incurred by Billzy in enforcing its rights under these Merchant Rules; and
11.5.3. GST.

11.6. Unless stated otherwise in the Fee Schedule, the amounts payable to Billzy under these Merchant Rules include any GST.

11.7. To the extent that anything done or to be done under or in connection with these Merchant Rules by Billzy constitutes a taxable supply for the purposes of any GST legislation, the amounts expressed elsewhere in these Merchant Rules as payable or to be provided in relation to that supply will automatically include the additional amount on account of GST. Such amount will have been calculated by multiplying the value of the non-taxed amount payable or to be provided by Billzy for the relevant taxable supply by the prevailing GST rate. Any additional amount paid or payable on account of GST shall be calculated and shall be payable by the Merchant without any deduction or set-off of any amount payable by Billzy to the Merchant.

11.8. If, after a supply is made under these Merchant Rules, it is determined on reasonable grounds that the amount of any GST paid or payable by Billzy to the Commissioner of Taxation on that supply differs for any reason from the amount of GST recovered from the Merchant, the amount of GST recovered or recoverable from the Merchant shall be adjusted by Billzy repaying to the Merchant the amount of the overpayment or by the Merchant paying to Billzy the amount of the underpayment, (as the case may be).

12. Direct Debit Transactions

12.1. On becoming a Merchant, the Merchant authorises Billzy to arrange for funds to be directly debited from the Merchant’s Bank Account. This authorisation may be revoked on the provision of 28 days prior notice to Billzy, following which direct debit services will no longer be available to the Merchant.

12.2. Billzy will only arrange for funds to be debited from the Merchant’s Bank Account as authorised by the Merchant.

12.3. Billzy may arrange for funds to be debited from the Merchant’s Bank Account if Billzy has sent to the Merchant a statement of account which specifies the amount payable by the Merchant to Billzy and when it is due.

12.4. If the debit day falls on a day that is not a Banking Day, Billzy may direct the Merchant’s Financial Institution to debit the Merchant’s Bank Account on the following Banking Day. If the Merchant is unsure about which day the Merchant’s Bank Account has or will be debited, the Merchant should ask the Merchant’s Financial Institution.

12.5. The Merchant agrees that Billzy may vary the details of these provisions concerning direct bank transactions including a direct debit at any time by giving the Merchant at least 14 days notice.

12.6. Notice given under clause 12.2 will be in writing and given in accordance with clause 23.

12.7. The Merchant may change, suspend or cancel a Debit Transaction by notice on the following basis:

Type of request: Cancelling or stopping a Debit Payment request
Time Frame: 30 days/no greater than 14 days prior notice
Notification Method: In writing to [email protected]
Type of request: Suspending or deferring a Debit Payment
Time Frame: 30 days/no greater than 14 days prior notice
Notification Method: In writing to [email protected]
Type of request: Changing the Merchant’s authorised account for direct debit payments
Time Frame: 30 days/no greater than 14 days prior notice
Notification Method: In writing to [email protected]

12.8. It is the Merchant’s responsibility to ensure that there are sufficient clear funds available in the Merchant’s Bank Account to allow a Debit Payment to be made in accordance with this clause 12.

12.9. If there are insufficient clear funds in the Merchant’s Bank Account to meet a Debit Payment:

12.9.1. The Merchant may be charged a fee and/or interest by the Merchant’s Financial Institution;
12.9.2. The Merchant may also incur fees or charges imposed or incurred by Billzy or Global; and
12.9.3. The Merchant must arrange for the Debit Payment to be made by another method or arrange for sufficient funds to be in the Merchant’s Account by an agreed time so that Billzy can process the Debit Payment.

12.10. If the Merchant believes that there has been an error in debiting the Merchant’s Bank Account, the Merchant must notify Billzy directly by emailing the Merchant’s concerns to [email protected] and confirm that notice with Billzy as soon as possible so that Billzy can resolve the Merchant’s query more quickly. Alternatively, the Merchant’s Financial Institution can be contacted directly.

12.11. If Billzy concludes as a result of its investigation that the Merchant’s Bank Account has been incorrectly debited, Billzy will respond to the Merchant’s query by arranging for the Merchant’s Financial Institution to adjust the Merchant’s Bank Account (including interest and charges) accordingly. Billzy will also notify the Merchant in writing of the amount by which the Merchant’s Bank Account has been adjusted.

12.12. If Billzy concludes as a result of the investigation that the Merchant’s Bank Account has not been incorrectly debited, Billzy will respond to the Merchant’s query by providing the Merchant with reasons and any evidence for this finding in writing.

12.13. It is the Merchant’s responsibility to check:

12.13.1. With the Merchant’s Financial Institution whether direct debiting is available from the Merchant’s Bank Account, as direct debiting is not available on all accounts offered by financial institutions;
12.13.2. The Merchant’s Bank Account details which the Merchant has provided to Billzy are correct by checking them against a recent account statement; and
12.13.3. With the Merchant’s Financial Institution before completing the Merchant Application or changing direct debit details and, if the Merchant has any queries, clarifying such queries with the Merchant’s Financial Institution.

may occur in the processing of BPAY Transactions for various reasons including because of public or bank holidays, BPAY Transaction instructions being received after the BPAY Transaction cut-off time, Billzy or another Merchant’s Financial Institution not complying with its obligations to BPAY, or a Merchant failing to comply with any obligations under these Merchant Rules.

13.4. The Merchant must treat a BPAY Transaction as having been received by it on the day its customer gives the relevant direction to the customer’s Merchant’s Financial Institution to effect that relevant BPAY Transaction. However, if a customer gives a BPAY Transaction direction to its Merchant’s Financial Institution after the relevant BPAY Transaction cut-off time, then the Merchant may treat the BPAY Transaction as having been received the next Banking Day.

13.5. The Merchant must establish and maintain:

13.5.1. The Merchant’s Bank Account which is acceptable to the Merchant’s Financial Institution for the purpose of BPAY Transactions; and
13.5.2. The Merchant’s Financial Institution will make BPAY Transactions and effect Adjustments relating to the Merchant to and from that Merchant’s Bank Account.

13.6. Where BPAY Information Files are sent directly to the Merchant:

13.6.1. The Merchant’s Financial Institution will prepare and provide directly to the Merchant, BPAY Information Files for transactions involving the Merchant; and
13.6.2. The Merchant must establish and maintain adequate procedures and systems for promptly receiving and processing BPAY Information Files and to generate sufficient records to allow transactions through BPAY to be traced, checked and, if an error occurs, to be identified and adjusted.

13.7. Adjustments

13.7.1. The Merchant acknowledges that Adjustments will be processed in accordance with Billzy’s contractual arrangements with Global and BPAY.
13.7.2. The Merchant must immediately notify Billzy if it becomes aware:
- 13.7.2.1. That it has received a BPAY Transaction in error;
- 13.7.2.2. Of any processing error, mistaken BPAY transaction, or an unauthorised transaction involving a BPAY Transaction which is processed or received by or on behalf of the Merchant; or
- 13.7.2.3. Of any other delays or mistakes in processing a BPAY Transaction relating to the Merchant;
13.7.3. The Merchant must use best endeavours to assist Billzy, Merchant’s Financial Institution, BPAY, and BPAY’s service providers in effecting any Adjustment for a BPAY Transaction that has been processed or received by the Merchant and which is required to be adjusted in accordance with Billzy’s master-biller arrangement with BPAY, including (where relevant) by confirming whether all or some of the funds which are the subject of an Adjustment are available in the relevant Merchant’s Bank Account.
13.7.4. The Merchant must, if the Merchant’s Financial Institution or Billzy notifies the Merchant of a processing error or an alleged mistaken BPAY Transaction or unauthorised transaction relating to the Merchant, immediately prevent the withdrawal or other application of funds held by the Merchant which comprises the original BPAY Transaction (to the extent not already paid out by the Merchant to another party) until resolution of the matter.

13.7.5. The Merchant must keep its customers informed of the progress of all investigations and Adjustments. However, the Merchant is not required to notify its customers if the Merchant, Billzy, or the Merchant’s Financial Institution reasonably determines that doing so will, or is likely to, compromise the integrity of the investigation or BPAY more broadly.
13.7.6. The Merchant must not deny any legitimate requests for Adjustments unless it has a genuine ground for refusing to do so. If the Merchant wishes to deny a request for an Adjustment, it must provide evidence to the reasonable satisfaction of the Merchant’s Financial Institution demonstrating why the Adjustment should not be made.
13.7.7. If the Merchant does not respond to a query in relation to investigations or Adjustments within two Banking Days of that query (or seven Banking Days in the case of unauthorised transactions), the Merchant’s Financial Institution may process or arrange for BPAY to process the Adjustment and debit the Merchant’s Bank Account without further enquiry.
13.7.8. The Merchant may initiate a refund to return all or part of a BPAY Transaction which it has processed or received from its customers.
13.7.9. The Merchant must acknowledge that its customers’ liability may be limited under the ePayment Transactions Code, as published by the Australian Securities and Investments Commission, where applicable.

13.8. BPAY View

13.8.1. BPAY View is a feature through which Billzy enables Merchants to view, pay, and store bills electronically using BPAY through the Billzy Payment Platform. A BPAY View Error means any error in connection with the display of invoices. For example, a BPAY View Error may arise if an invoice fails to display as required (including if it does not display on time or with correct details) or where the invoice displays in circumstances where it should not.
13.8.2. If a BPAY View Error occurs, the Merchant must:
- 13.8.2.1. Notify Billzy immediately upon becoming aware of that BPAY View Error.
- 13.8.2.2. Correct the BPAY View Error if responsible for it; and
- 13.8.2.3. Otherwise, take all reasonable steps to mitigate the impact of that error, including if necessary by providing a correct invoice to the proper recipient.
13.8.3. The Merchant must not require BPAY Transaction of any affected invoice until the relevant customer has been provided a reasonable period to make BPAY Transaction after the correct details of the invoice are provided to that customer or the customer has otherwise been notified of the amount owing (the Corrected Due Time).
13.8.4. The Merchant acknowledges that the only compensation the Merchant is entitled to is that the responsible participant (where not the Merchant) will pay any charges or interest which would ordinarily be payable by the customer if the original due date for BPAY Transaction was not deferred. These include fees ordinarily charged by the Merchant for the period from the original due date for BPAY Transaction up to and including the Corrected Due Time, or any other expenses which the Merchant may incur including under any Law as a result of the BPAY View Error, excluding any indirect, special or consequential loss, costs or damages.

13.8.5. If the Merchant’s use of BPAY View is suspended or terminated for any reason without prior notice from Billzy, the Merchant must:

13.8.5.1. Notify Billzy of the suspension or termination.
13.8.5.2. Provide all assistance Billzy or any service provider utilized by Billzy reasonably requests to notify other affected participants.
13.8.5.3. Comply with all other directions Billzy or any service provider utilized by Billzy provides to the Merchant in connection with the Merchant’s suspension or termination from BPAY View, including the content of any notifications the Merchant makes to its customers.

14. Responsibilities

14.1. The Merchant must provide a complete copy of the Transaction receipt to the Cardholder (unless otherwise stated, for example, contactless Transactions) at the time the purchased goods are delivered, or services performed, and advise the Cardholder to retain the receipt as proof that payment has been made. The Transaction receipt may be delivered in either of the following formats:
- 14.1.1. Electronic (e.g., email or fax); or
- 14.1.2. Paper (e.g., hand-written).
14.2. A Transaction receipt must contain the following information:
- 14.2.1. The Merchant name most recognisable to the Cardholder, such as:
  - 14.2.1.1. Merchant “doing business as” name as used on your website;
  - 14.2.1.2. Merchant “universal resource locator” (URL) if possible.
- 14.2.2. Transaction type (purchase or credit);
- 14.2.3. Transaction amount, indicated in Transaction currency;
- 14.2.4. Transaction date;
- 14.2.5. Unique Transaction identification number;
- 14.2.6. Purchaser’s/Cardholder’s name;
- 14.2.7. Authorisation code;
- 14.2.8. Description of goods and services;
- 14.2.9. Return/refund policy, if restricted; and
- 14.2.10. Any cancellation policies.
14.3. The Merchant will:
- 14.3.1. Respond promptly to all customer inquiries, including cancellations and order changes;
- 14.3.2. Not do anything that constitutes or encourages a violation of any applicable Law or regulation in Australia or an overseas jurisdiction, including but not limited to the sale of illegal goods or the violation of export controls, obscenity laws, or gambling laws;
- 14.3.3. Not offer for sale goods or services within the Prescribed Industries, as set out in Schedule 3 or otherwise offer for sale goods or services, or use or display materials, that are illegal, obscene, vulgar, offensive, dangerous, or are otherwise inappropriate as determined by Billzy;
- 14.3.4. Not offer for sale goods or services within the Restricted Industries, as set out in Schedule 3, without the prior notice Global has provided its consent;
- 14.3.5. Not generate a significant number of complaints for failing to be reasonably accessible to customers;
- 14.3.6. Fulfil customers’ orders in a timely manner or adequately deal with customers’ warranty or service requirements;
- 14.3.7. The Merchant agrees that it will not return the Cardholder’s number to the Cardholder either online or on the Transaction receipt;
- 14.3.8. If the Person submitting the Merchant Application is approved as a Merchant, then the Merchant consents to Billzy supplying Global with full details of the Merchant’s Web Hosting Provider, Secure Socket Layer (SSL) provider, and expiration date of the SSL certificate. The Merchant also permits Billzy to disclose details of all service providers the Merchant engages with to enable the acceptance of credit Card payments and compliance with PCIDSS. The Merchant must also ensure that any service providers the Merchant engages to participate in the payment process have installed a Secure Socket Layer (SSL) which meets Global requirements and that it is renewed prior to its date of expiration.

15. Audit

15.1. The Merchant acknowledges and agrees that Global or the Card Schemes may, from time to time, conduct a risk review audit either onsite or offsite with the Merchant. The audit review may include, but not be limited to, organisational structure, PCIDSS compliance, compliance with Relevant Laws, the Merchant’s operations and processes that support its obligations under these Merchant Rules, any transactions processed under these Merchant Rules, the funds flow from the Merchant to Billzy, payments to the Merchant, and risk and fraud management. Any costs associated with the audit will be borne by the Merchant. A report of findings will be provided to Billzy and the Merchant by Global or the relevant Card Scheme.
15.2. This process may require the Merchant or Billzy to make information available to Global or the Card Scheme, including but not limited to:
- 15.2.1. A full list of all Merchants, including the Merchant Facility they operate under, their MCC, the volume and value of Transactions processed in the last month and the last twelve months, the date upon which the Merchant commenced processing Transactions;
- 15.2.2. A copy of all agreements between the Merchant and Billzy for the Merchant’s use of the Merchant Facility and the Services provided to the Merchant by Billzy;
- 15.2.3. Disbursement records of the Merchant by requesting the information directly from the Merchant or by analysing any internal records and information Billzy holds with respect to the Merchant and the provision of the Services.
15.3. Provided that where such risk review audit requires the provision of information by the Merchant, the attendance of Billzy, Global, or the Card Scheme operator or their respective representatives at the premises of the Merchant or the provision of assistance by the Merchant, then Billzy will provide reasonable notice to the Merchant of the requirement for such information, attendance, or need for assistance.

16. Records

16.1. The Merchant must:
- 16.1.1. Maintain and retain in their possession (while complying with all applicable security requirements) their books of account and records (including all Transaction information, copy rolls, and other information that these Merchant Rules requires them to retain) relating to a Transaction for at least 18 months after the Transaction;
- 16.1.2. Permit Global to inspect and examine their books of account and records;
- 16.1.3. Not sell, purchase, provide, or exchange a Cardholder’s name or Card number information in any form. This clause shall not prohibit the Merchant from providing Card number information to Billzy or an agent where required to process Transactions;
- 16.1.4. Keep all systems and media containing a Card number, Cardholder, or Transaction information in a secure manner to prevent access by, or disclosure to, anyone other than the Merchant’s authorised personnel or agent processing Transactions. If the item needs to be discarded, the Merchant must destroy it in a manner which makes the information unreadable;
- 16.1.5. Provide Global with all clear and legible documentation relating to a Transaction when requested and within 14 days of a request or the due date specified in a request, whichever is earlier. Otherwise, Billzy and in particular Global may treat the Transaction as invalid and process a Chargeback to the Merchant Facility;
- 16.1.6. Provide Global with all financial information in relation to their business including but not limited to annual balance sheets and trading results, end of quarter results, and a 12-month cash flow projection, in a form acceptable to Global and/or Billzy, when requested;
- 16.1.7. Agree to Global monitoring Transactions processed via the Merchant Facility.
16.2. The Merchant must also keep reasonable records about their compliance with these Merchant Rules including records about when they implemented a variation that Global has agreed to under clause 18 and the Merchant’s compliance with PCIDSS where required. The Merchant must retain these records for at least 6 years and provide access to these records when either Billzy or Global request.
16.3. The obligations under this clause 16 survive the day on which the Merchant is no longer a Merchant for any reason.

17. Creditworthiness of the Cardholder

Neither Billzy nor Global guarantee the creditworthiness or the correct identity of the Cardholder, irrespective of whether the Transaction is approved or processed.

18. Variations

18.1. If Global varies the Payment Facilitator Agreement, then Billzy may accordingly vary these Merchant Rules to the same extent. Billzy will notify the Merchant accordingly of any variation to the extent that variation affects the Merchant. Use of the Merchant Facility(ies) after notification of any such variation will constitute acceptance of that variation.
- Type of Variation | Time Frame Notification Method
  - New fee or charge | 30 days in advance. In writing or electronically
  - A new or varied government charge that directly or indirectly affects Billzy or the Merchant | In advance of the change, or as soon as practical or afterwards, unless the change has been publicized by a government or representative body
  - Any other term or condition (including a variation of fees and charges) | In advance of the date of the change. In writing, electronically or through an advertisement in a major newspaper.
18.2. Advance notice may not be given in some circumstances, for example, when a change is necessitated by an immediate need to restore or maintain the security of Billzy or Global’s systems or where the Merchant cannot be reasonably located.

19. Communications

19.1. These Merchant Rules and any other agreements and Manuals may be provided electronically to the Merchant by Billzy or on the Billzy website.

19.2. Billzy may communicate with Merchants about the Merchant’s account and Billzy’s products and services electronically. Merchants will be considered to have received a communication from Billzy:
- 19.2.1. If delivered electronically, 24 hours after the time it was sent by email to the Merchant; or
- 19.2.2. If delivered by mail, two Banking Days after it was sent by Billzy.
19.3. Unless otherwise stated in these Merchant Rules, notices to Billzy in relation to these Merchant Rules must be sent by postal mail to:
- PO Box 582, Southport, Qld, 4215, Australia
19.4. Queries may be directed to Billzy by the means provided on the Billzy website:
- https://billzy.com/contact/
19.5. All notices, requests, demands, consents, approvals, agreements, or other communication by a Merchant will be deemed to be duly given or made two Banking Days after the date of posting.

20. Other Warranties and Indemnities

20.1. The Merchant must not make any warranty or representation whatsoever in relation to any of its goods or services which may bind either Billzy or Global.
20.2. The processing of any Transaction through a Merchant Facility will constitute a warranty by the Merchant to both Billzy and Global that:
- 20.2.1. All particulars are true;
- 20.2.2. The Transaction is valid; and
- 20.2.3. The Transaction is not subject to any dispute, set-off, or counterclaim.
20.3. The Merchant indemnifies Billzy on demand against all losses, expenses, costs (including legal costs on a full indemnity basis), liability, and damages Billzy may suffer arising directly or indirectly as a result of:
- 20.3.1. The Merchant’s failure to observe the Merchant’s obligations under these Merchant Rules including any procedures set out in these Merchant Rules and any Manuals and other practical operating instructions Billzy has provided to the Merchant;
- 20.3.2. The Merchant’s failure to do or not do, as the case may be, something contemplated by these Merchant Rules and any other practical operating instructions Billzy provides to the Merchant;
- 20.3.3. Any dispute between the Merchant and a Cardholder;
- 20.3.4. Any liability arising from a Chargeback;
- 20.3.5. Any error, negligence, misrepresentation, or fraud on the part of the Merchant or their servants, agents, employees, or contractors; and
- 20.3.6. Any fees, fines, or penalties that Billzy is required to pay to Global because Global is required to pay pursuant to the rules, by-laws, or regulations of any Card Scheme that Global is a member of or participates in, as a direct or indirect result of the Merchant’s failure to observe any of the procedures, requirements, or obligations required to be complied with under any Card Scheme, provided that the loss or liability is not caused by any fraud, negligence, or wilful default on the part of Billzy or Global, or their respective employees, agents, and sub-contractors. For the purpose of this clause, neither Billzy nor Global shall be taken to have been negligent if they acted as required or contemplated by these Merchant Rules or at the express request or direction of the Merchant.
20.4. Each indemnity given by the Merchant under these Merchant Rules is a continuing obligation and continues after these Merchant Rules end. It is not necessary for Billzy to incur expense or make payment before enforcing the relevant indemnity.
20.5. Each warranty given by the Merchant under these Merchant Rules is also taken to be made and given on each day that these Merchant Rules continue.
20.6. With the exception of any terms, conditions, rights, or warranties that are implied by Law in these Merchant Rules and may not legally be excluded, Billzy gives no warranty or representation in respect of any Transaction, hardware, or software, and all other terms, conditions, or warranties, whether expressed or implied, are expressly excluded.
20.7. The Merchant acknowledges that both Billzy’s and Global’s liability for breach of any condition, right, or warranty that cannot be excluded from these Merchant Rules by Law is limited to the re-performance of the Transaction.
20.8. The Merchant represents and warrants as follows:
- 20.8.1. (Status): It is a corporation validly existing under the Laws of the place of its incorporation and it has become a Merchant in its own right and not as a trustee of any trust or as an agent on behalf of any other entity.
- 20.8.2. (Power): It has all the necessary power to enter into and perform its obligations under these Merchant Rules, to carry out the transactions contemplated by these Merchant Rules, and to carry on its business as now conducted or contemplated.
- 20.8.3. (Authorisations): All necessary resolutions have been duly passed and all consents, approvals, and other procedural matters, as required by its constitution and the Corporations Act, 2001 (Cth), in relation to the execution, delivery, or performance by it and the validity and enforceability of these Merchant Rules and the transactions contemplated by these Merchant Rules have been obtained or effected. It holds all regulatory licences, authorisations, and approvals required to lawfully comply with these Merchant Rules.
- 20.8.4. (Transactions permitted): In executing and in giving effect to these Merchant Rules it has not contravened and will not contravene or violate in any respect a provision of a Relevant Law or a judgement, ruling, order, decree, guideline or directive issued by any Government Agency; any legislative requirement nor any provision of its constitution, or any deed, agreement, or other document to which it is a party.
- 20.8.5. (Information provided): All information provided to Billzy is true and accurate. Including information about its transactions which Billzy transmits to Global or arranges to be transmitted to Global has been obtained and is provided in accordance with the terms of these Merchant Rules.
- 20.8.6. (Terminated Merchants): If the Merchant or its Related Bodies Corporate or officers, employees, or agents have at any time been listed on a database of terminated merchants maintained by any Card Scheme or have otherwise had services similar to the Services terminated by another acquiring bank, other acquirer, or payment facilitator, the Merchant has disclosed that fact to Billzy.
20.9. This clause 20 survives the termination of the Merchant Rules.
20.10. Billzy represents and warrants it will notify the Merchant of:
- 20.10.1. Any changes in the Data Security Standards;
- 20.10.2. Any changes to Relevant laws from time to time which Billzy is aware would impact the Services under these Merchant Rules; and
- 20.10.3. Any other matters relating to the Services that would have a material impact on the Merchant.

21. Fraud Prevention

21.1. PCIDSS Compliance
- 21.1.1. Billzy will use its best endeavours to ensure that its business and any service provider acting on its behalf is compliant with the PCIDSS at all times.
- 21.1.2. The Merchant must not do anything which could jeopardise Billzy’s compliance with the PCIDSS.
- 21.1.3. The Parties acknowledge that Global will have the sole determination as to whether the business operated by Billzy is PCIDSS compliant. If Global determines that Billzy is not compliant due to some activity by the Merchant, then the Merchant fully indemnifies Billzy for any damage, expense, or costs associated with such a determination.
21.2. The Merchant must ensure that any software or hardware it purchases, creates, or otherwise utilises for the purpose of selling goods or services does not retain its original password before employing it for the acceptance of Transactions. The Merchant must also ensure that all system and/or software passwords are changed on a regular basis.
21.3. Consent to share information
- 21.3.1. The Merchant acknowledges and agrees that Global may report all ADC events to Card Schemes and their members and may be required to report ADC events to law enforcement agencies and/or Australian regulators. The Merchant grants an irrevocable and enduring consent to Global to disclose details of any such ADC (including information about the Merchant or its customers) to the aforementioned bodies.
- 21.3.2. The Merchant irrevocably confers upon Global the enduring right to contact any Services Providers that enable the Merchant to acquire Credit Card Transactions. This clause 21 is limited to the purpose of determining the extent of an ADC, assessing remedies for that ADC, and assessing the level of compliance with the PCIDSS.
21.4. Chargeback and Fraud Management
- 21.4.1. Where excessive fraud or Chargeback behaviour is observed under any Merchant Facility, the Merchant must provide such information as requested by Global. This may include but is not limited to the following:
  - 21.4.1.1. Merchant’s name;
  - 21.4.1.2. Merchant’s address;
  - 21.4.1.3. Names of all directors or proprietors;
  - 21.4.1.4. The date of birth of all directors or proprietors;
  - 21.4.1.5. The date upon which Billzy commenced processing Transactions for the Merchant;
  - 21.4.1.6. Transaction volume and value for the most recent month;
  - 21.4.1.7. Transaction volume and value for the last twelve months;
  - 21.4.1.8. The merchant facility under which the Merchant operates; and
  - 21.4.1.9. The value of prepayment calculated against the Merchant. Global may also request the above information to assist with ongoing fraud investigations, or to assist law enforcement and/or government agencies, or to assist with data compromise investigations.
- 21.4.2. Billzy will promptly on-forward any requests made by Global to the Merchant if the Merchant’s Chargebacks in any particular category have, or are in threat of, exceeding the threshold. The Merchant must take action to rectify the excessive Chargebacks. Failure to resolve the cause of the problem will result in non-compliance Card Scheme fines which shall be payable by the Merchant.

22. Undertakings

22.1. The Merchant undertakes as follows:

22.1.1. Authorisations

The Merchant will ensure that all authorisations are obtained, promptly renewed, and maintained in full force and effect required to allow:

22.1.1.1. the execution and delivery of the Transactions contemplated by these Merchant Rules and the performance of these Merchant Rules;
22.1.1.2. the validity and enforceability of these Merchant Rules as against the Merchant; and
22.1.1.3. the carrying out by Billzy of its business as presently conducted or contemplated.

22.1.2. Information

The Merchant will provide promptly to Billzy and Global any information concerning its financial position or any other information that either Billzy or Global may reasonably request from time to time.

22.1.3. Change in Business

The Merchant will notify both Billzy and Global within 14 days of any changes in its company (including ownership or control), trading name, or address for a period of 12 months after the Merchant is no longer a Merchant. This clause survives termination of the Merchant Rules.

23. Limitation of Liability to Direct Loss

To the extent permitted by Law and notwithstanding that any of Billzy’s officers, employees, contractors, or agents may be aware of the likelihood of such loss or damage, the Merchant is not entitled to special, indirect, or consequential loss or damage, including loss of profits, loss of income or goodwill, loss of or corruption to data, and loss of opportunities, no matter how it is caused.

24. Independent Obligation

Each obligation under these Merchant Rules:

24.1. is a separate, independent, and continuing obligation payable on demand;
24.2. has effect despite any time, waiver, or indulgence granted; and
24.3. survives termination or discharge of these Merchant Rules or any of the Merchant Facility(s) made available under it.

25. Financial Crimes Monitoring and Anti-Money Laundering

25.1. In order for Billzy to comply with its obligations under the Payment Facilitator Agreement and for Global to comply with its regulatory and compliance obligations for anti-money laundering and counter-financing of terrorism, the Merchant acknowledges and agrees that:

25.1.1. Transactions may be delayed, blocked, frozen, or refused where Global has reasonable grounds to believe that they breach Australian Law or the Law or sanctions of any other country. Where Transactions are delayed, blocked, frozen, or refused, neither Billzy nor Global and their accredited processors are liable for any loss suffered (including consequential loss as noted in clause 23);
25.1.2. Global may from time to time require information from the Merchant about the Merchant or any person who is employed by, contracted to, an agent of, or otherwise associated with, the Merchant or a Cardholder in order to meet Global’s anti-money laundering and counter-terrorism financing obligations. This information may include “personal information” as defined by the Privacy Act 1988. If Global asks for such information, the Merchant agrees to immediately provide the information requested or, at least, within 24 hours of such a request;
25.1.3. Where legally obliged to do so, Global may disclose the information gathered to regulatory and law enforcement agencies, other banks, other members of the Global Group, service providers who do things on Global’s behalf, or to other third parties;
25.1.4. Where Global has reasonable grounds to believe that a suspicious matter has arisen in relation to the Merchant Facility, it is obliged to complete and render a report to the Federal Government (AUSTRAC). A suspicious matter includes any Transaction that Global believes may be of relevance to the investigation or prosecution of any breach or attempted breach of Australian Law (including Laws related to money laundering, tax evasion, financing of terrorism, or the proceeds of crime);
25.1.5. The Merchant will not initiate or conduct a Transaction that may be in contravention of Australian Law or the Law of any other country.

25.2. The Merchant acknowledges that Global may be required to identify a person who is employed by, contracted to, an agent of, or otherwise associated with, the Merchant prior to becoming a Merchant and during such membership to meet its anti-money laundering and counter-terrorism financing obligations. The Merchant agrees to provide Global with any assistance it requests or is requested by Billzy on behalf of Global to assist Global in performing such identification checks.

26. Privacy Law

26.1. The Merchant undertakes to comply with:

26.1.1. Privacy Laws and any applicable privacy laws;
26.1.2. Any other privacy requirements notified by Billzy.

26.2. The Merchant acknowledges that it does not rely on any information or representation supplied by either Billzy or Global to it as advice regarding compliance with the Privacy Laws.

26.3. The Merchant warrants that it is aware of the Privacy Laws which apply to it in respect of these Merchant Rules, and warrants that, after the enquiry, it is not aware of having breached any of those Privacy Laws.

26.4. The Merchant authorises Global to obtain, from any Card Scheme, information relating to facilities the Merchant has obtained or is obtaining from other suppliers.

26.5. The Merchant acknowledges and agrees that Global may disclose any information that Global has collected from any application, obtained from any Card Scheme, or obtained concerning these Merchant Rules in the following circumstances:

26.5.1. To Global’s external service providers (some of which may be located overseas) that provide services for the purposes only of Global’s business and providing the Merchant Facility, on a confidential basis (for example, mailing houses);
26.5.2. To any person who is a card issuer, Card Scheme operator, or otherwise involved in any Card Scheme, for the purpose relating to the operation of those schemes. This information may include information about terminating a Merchant Facility and the reasons for that termination. Other service providers may use this information, among other things, to determine whether or not to make facilities available; and
26.5.3. To persons who the Merchant informs Billzy or Global supply services to in relation to the Merchant Facility.

27. Assignment

27.1. These Merchant Rules are binding upon the Merchant, their executors, administrators, successors, and assigns. Where the Merchant consists of any two or more persons, the Merchant’s obligations shall be joint and several.

27.2. The Merchant is not permitted to assign or attempt to assign these Merchant Rules as they apply to them to any other person without Billzy’s prior written consent, which consent can be given on such conditions as Billzy may require.

28. Termination

28.1. Payment Facilitator Agreement Terminated by Global

If the Payment Facilitator Agreement is terminated for any reason, then the Merchant’s Billzy membership will be promptly suspended by Billzy and Billzy may, at its sole discretion, also terminate the Merchant’s Billzy membership without any prejudice or liability to Billzy.

28.2. Termination with Notice

Either Party may at any time terminate the Merchant’s membership by:

28.2.1. Giving 90 days prior notice to the other party in writing (in the case where the termination is less than 3 years from the date on which the Merchant became a Merchant); or
28.2.2. Giving 30 days prior notice to the other party in writing (if the termination occurs more than 3 years from the date on which the Merchant became a Merchant).

28.3. Termination without Notice

Billzy may immediately suspend or terminate a Merchant’s membership at any time if requested by Global. The grounds on which Global may do so are as follows:

28.3.1. If Global considers that it could suffer a loss because of the Merchant Facility continuing to operate;
28.3.2. The Merchant commits a material breach of its obligations under these Merchant Rules (including a breach of Law), any agreement or other terms between Billzy and the Merchant, or a representation and warranty made by the Merchant proves to be untrue in a material respect and the Merchant fails to remedy the breach or make the representation true within the time specified in a written notice from Billzy requiring the breach or representation to be remedied;
28.3.3. Global considers the Merchant’s ratio of Chargebacks to sales, whether by number or dollar value of Chargebacks, to be excessive;
28.3.4. The Merchant has substantially changed the Merchant’s line of business, or the types of goods or services that the Merchant supplies to its customers or clients without first notifying both Billzy and Global and receiving Global’s written consent;
28.3.5. The Merchant ceases to carry on business generally;
28.3.6. The Merchant makes a general assignment for the benefit of its creditors;
28.3.7. Global has concerns about the Merchant’s solvency, or the solvency of the Merchant’s business;
28.3.8. The Merchant becomes insolvent, or is subject to any form of an Insolvency Event, administration, or a resolution is passed, or an order is made for the winding up of the Merchant;
28.3.9. A change occurs in the business, assets, or financial condition of the Merchant which, in the reasonable opinion of the party giving the notice, may have a material adverse effect on the operation of the Merchant Facility or the Merchant’s ability to comply with these Merchant Rules.

28.3.10. Global has concerns about the Merchant’s ability to meet or repay the amounts of any Chargebacks that have been received, or that are likely to be received in the future conduct of the Merchant’s business;

28.3.11. The Merchant has a significant adverse credit event recorded against it;

28.3.12. Either Billzy, Global, or any relevant Card Scheme has reasonable grounds to suspect that the Merchant has fraudulently processed Transactions, or has knowingly allowed fraudulent Transactions to be processed through the Merchant’s Merchant Facility;

28.3.13. The Merchant or any service providers utilized by the Merchant are not compliant with the PCI DSS, where required by Billzy;

28.3.14. The actions of the Merchant have led to or caused Billzy to breach any agreement it has with Global or may lead or cause Billzy or Global to breach their obligations under the Credit Card Scheme Rules or any other Relevant Laws;

28.3.15. The Merchant or any service providers utilized by the Merchant have suffered an ADC;

28.3.16. The Merchant has breached its obligations under the Card Scheme Rules, the Merchant Rules, or under any Relevant Laws; or

28.3.17. If a Card Scheme requires it to do so.

28.4. Notice of Suspension or Termination

28.4.1. Billzy will use its best endeavours to notify the Merchant within 24 hours of receiving notice from Global of any suspension or termination of the Merchant’s membership. If Billzy is unsuccessful in contacting the Merchant, Global may choose to continue to suspend or terminate the facility. However, Billzy will give the Merchant subsequent written confirmation that the facility has been suspended or terminated by way of the Merchant’s contact details as last provided in writing to Billzy.

28.4.2. Suspension or termination will be effective immediately. The Merchant accepts that Global is not obliged to accept any Transactions the Merchant processes after the Merchant’s membership is suspended or terminated.

28.5. Consequences of Termination

28.5.1. On termination of its membership, the Merchant must immediately cease to use the Merchant Facility provided by Billzy and must do anything that is required to terminate its obligations under these Merchant Rules.

28.5.2. Termination of the Merchant’s membership for any reason shall not relieve the Merchant of any obligations incurred prior to the date of termination and will not prejudice, extinguish, or otherwise affect any rights of either Billzy or Global against the Merchant which:

28.5.2.1. Accrued prior to the time of termination; or
28.5.2.2. Otherwise relate to or may arise at any future time that would otherwise be a breach of these Merchant Rules if these Merchant Rules had not been terminated.

28.5.3. On termination, the Merchant must immediately return to Billzy all material provided by either Billzy or Global to the Merchant.

28.5.4. The Merchant indemnifies Billzy and Global against all claims, actions, suits, losses, defaults, damages, and liabilities resulting from termination of its membership, including all claims, actions, suits, losses, defaults, damages, and liabilities made by the Merchant or the Merchant’s principals. Any payments made by the Merchant under this clause shall be automatically increased by the amount of any GST liability incurred by either Billzy or Global in respect of those payments.

28.6. Global’s Fees

If the Merchant Facility(s) is terminated, the Merchant acknowledges Billzy may pass on and the Merchant will pay in full any fee charged by Global under the Payment Facilitator Agreement.

28.7. Suspension or Termination of BPAY Services

28.7.1. The Merchant acknowledges and agrees that the Merchant’s Financial Institution or BPAY may:

28.7.1.1. Procure the suspension or termination of the Merchant’s use of BPAY;
28.7.1.2. Update the status of the Merchant in BPAY so that no transactions relating to the Merchant will be processed through BPAY; and/or
28.7.1.3. Take any other reasonable action if Billzy, Global, the Merchant’s Financial Institution, or BPAY or its representatives (as the case may be) suspect on reasonable grounds that the Merchant, its customers, or someone acting on their behalf, are:
- 28.7.1.4. Being fraudulent;
- 28.7.1.5. In breach of the Merchant Rules, or are likely to cause Billzy to be in breach of any agreement with Global or its service providers or with the Merchant’s Financial Institution; or
- 28.7.1.6. Using BPAY in a manner that will, or is likely to, adversely affect the integrity, stability, or reputation of BPAY or the quality of services offered to end customers.

28.7. Suspension or Termination of BPAY Services (Continued)

28.7.2. Merchants must also agree and acknowledge that the Merchant’s use of BPAY may also be suspended or terminated if:

28.7.2.1. Required under contractual arrangements between Billzy, Global, and/or BPAY or as otherwise requested by BPAY; or
28.7.2.2. The Merchant’s Financial Institution’s membership or subscription to BPAY is suspended, ceases, or is cancelled for any reason.

28.7.3. Merchants must also agree and acknowledge that BPAY or the Merchant’s Financial Institution may impose additional procedural and/or reporting requirements in connection with the Merchant’s participation in BPAY in lieu of suspending or terminating the Merchant’s membership under this clause 28.7.

28.7.4. If the Merchant’s membership is terminated, the Merchant must:

28.7.4.1. Immediately cease promoting BPAY, including ceasing use of all affected Marks;
28.7.4.2. Immediately advise its customers that they can no longer make BPAY Transactions to the Merchant using BPAY;
28.7.4.3. Continue to maintain the Merchant’s Bank Account and continue to process BPAY Information Files (if Biller Detail Files are sent directly to the Merchant) and otherwise comply with its obligations under the Merchant’s membership in relation to the processing of BPAY Transactions and Adjustments for a period of 60 Banking Days after termination; and
28.7.4.4. Upon the request of Billzy, the Merchant’s Financial Institution, return or destroy material and information which are in the Merchant’s possession or control and which BPAY determines is confidential.

28.7.5. Merchants must acknowledge that the Merchant’s Financial Institution will no longer be obliged to accept BPAY Transactions from its customers or provide any other services to the Merchant if the relevant Merchant’s membership expires or terminates for any reason.

28.7.6. Without limiting any disclosure obligations arising or consents given under these Merchant Rules, the Merchant must consent to the Merchant’s Financial Institution disclosing to Billzy, BPAY, and their respective service providers and such other participants involved in BPAY such information relating to the Merchant and its customers as is necessary to facilitate the provision of BPAY to the Merchant.

29. Default and Acceleration of Debt

29.1. It is a default of these Merchant Rules by the Merchant if the Merchant:

29.1.1. Does something these Merchant Rules contemplate must or should not have been done; or
29.1.2. Does not do something these Merchant Rules contemplate must or should have been done.

29.2. In addition to clause 29.1, it is a default if:

29.2.1. The whole of any amount due by the Merchant to Global is not paid by the date that Global informs the Merchant it is due;
29.2.2. The Merchant gives either Billzy or Global incorrect, misleading, or deceptive information;
29.2.3. The Merchant commits an act of bankruptcy or enters into any assignment, arrangement, or composition with any creditors; and
29.2.4. The Merchant is a corporation and:
- 29.2.4.1. An administrator, receiver, receiver and manager, liquidator, or similar officer is appointed to the Merchant; or
- 29.2.4.2. An order is made for the Merchant’s administration, winding up, or dissolution or steps are taken towards this (for example, a resolution is passed, or an application is made to a court).

29.3. Without limiting any other provisions under these Merchant Rules (including the right to terminate the Merchant’s membership), in the event of default, Billzy may require the Merchant to immediately pay all amounts due from the Merchant under these Merchant Rules that would not otherwise have been immediately payable.

30. Dispute Resolution

30.1. The parties undertake to use all reasonable efforts in good faith to resolve any dispute that arises between them in connection with these Merchant Rules.

30.2. Either the Merchant or Billzy may give the other a notice of dispute in connection with these Merchant Rules. Both the Merchant and Billzy agree that Global may intervene in any dispute arising. Billzy may at any time refer to or notify Global of a dispute between Billzy and the Merchant.

30.3. The operation of this clause does not detract from either party’s obligation to continue to comply with these Merchant Rules.

31. Promotion and Advertising

31.1. The Merchant must not use any advertising, promotional, or other material advising or promoting the availability of the Merchant Facility(s) if such material has not previously been approved in writing by Global.

31.2. The Merchant must obtain Global’s written approval prior to the production and publication of any advertising, documents, or other material containing any description of or any reference whatsoever to Global by name or otherwise or reproducing Global’s logo or trademark.

31.3. The Merchant must not use any trademarks or intellectual property to which BPAY or its assigns and licensees hold proprietary rights in a manner inconsistent with those rights without the relevant proprietor’s prior consent. This obligation does not prevail to the extent that the trademarks or intellectual property are utilized by Billzy in the provision of services to the Merchant in accordance with these Merchant Rules.

32. Confidentiality

32.1. Subject to this clause, the parties will treat as confidential and will not disclose any Confidential Information which comes into their possession pursuant to, or as a result of, any aspect of these Merchant Rules or from complying with the obligations detailed in these Merchant Rules. The obligation of confidentiality will not apply to any Confidential Information where the Confidential Information:

32.1.1. Is disclosed with the consent of the party who supplied the Confidential Information;
32.1.2. Is or comes lawfully into the public domain;
32.1.3. Is required to be disclosed pursuant to any legislation or legal process; or
32.1.4. Is required to be disclosed to the employees, legal or financial advisers, auditors, or to any other party for the purpose of giving effect to these Merchant Rules.

32.2. This clause 32 continues after the termination of the Merchant’s membership.

33. Intellectual Property

33.1. Nothing in these Merchant Rules is intended to transfer title to either party’s intellectual property rights in respect of material, information, know-how, skills, methodologies, or tools existing at the date the Merchant became a Merchant.

33.2. All intellectual property rights in any material created under these Merchant Rules shall, from the time of its creation, vest in the party creating the material.

34. Merchant Approval

34.1. The Merchant acknowledges and agrees that its membership and its business must be approved by Global.

34.2. The Merchant agrees that it will not change its fundamental line of business to, amongst other things, enable Billzy to continue to trade under the assigned MCC code notified to it by Global.

34.3. The Merchant agrees that it consents to Global’s right to audit, review, and inspect the Merchant on a regular basis. The Merchant acknowledges that Global may take immediate steps to either limit or halt the use of the Merchant Facility(s) if these Merchant Rules are not complied with by the Merchant and that non-compliance is not rectified within a reasonable time frame (no longer than five Banking Days or as otherwise notified by Billzy or Global in accordance with the Payment Facility Agreement).

34.4. If the Merchant changes their business from the agreed industry code, Billzy has the right and will notify Global of this change within seven (7) days of the change. The Merchant agrees and acknowledges that Global has the right to re-assess the Merchant who has changed their business type or business structure.

34.5. If the Merchant ceases to operate, is declared bankrupt, or is subject to other similar circumstances, Billzy will have the right to negotiate with the appointed administrator or receiver and refund any money to the appointed administrator or receiver.

34.6. If Global suffers any damage or loss or suspects it may suffer any damage or loss as a result of any acts or omissions by the Merchant, upon Global’s request, Billzy will immediately terminate or suspend any agreement with the Merchant (or a Related Entity of the Merchant) and Global may do all things necessary to terminate or suspend any dealings with the Merchant and its Related Entities.

34.7. The Merchant acknowledges that Billzy must comply with any reasonable conditions in any suspension or termination request issued by Global under clause 28 in relation to the Merchant.

34.8. The Merchant agrees to comply with these Merchant Rules and Credit Card Scheme Rules.

35. Authorised Officers

35.1. The Merchant irrevocably authorises Billzy to rely on a certificate given by any person purporting to be its director or secretary as to the identity and signatures of its authorised officers. Where a certificate is given, the Merchant warrants that those persons have been authorised to give notices and communications under or in connection with these Merchant Rules.

36. Change of Address

36.1. The Merchant will promptly notify both Billzy and Global of any changes in the Merchant’s name or address. The Merchant will give this notice in accordance with clause 19.

36.2. The Merchant agrees that it must continue to notify both Billzy and Global of any changes for a period of 12 months after the Merchant ceases to be a Merchant for any reason.

36.3. The Merchant agrees neither Billzy nor Global will be responsible for any errors or losses where it has not received adequate prior notice required under this clause 36.

36.4. The obligation under clause 36.2 survives termination of the Merchant Rules.

37. Jurisdiction

These Merchant Rules are governed by and interpreted in accordance with the Laws of Queensland.

38. Personal Property Securities Act

38.1. The Merchant acknowledges and agrees that if Global determines that these Merchant Rules (or a Transaction in connection with it) is or contains a security interest for the purposes of the Personal Property Securities Act 2009 (“PPSA”), the Merchant agrees to do anything (such as obtaining consents, signing and producing documents, getting documents completed and signed, and supplying information) which Global asks and considers necessary:

38.1.1. To provide more effective security over any personal property over which Global has a Security Interest;
38.1.2. To ensure that a Security Interest created under or connected with these Merchant Rules is enforceable, perfected (including, where possible, by control in addition to registration) and serviced and otherwise effective;
38.1.3. To enable Global to apply for any registration, or give any notification, in connection with any Security Interest created under or connected with these Merchant Rules so that the Security Interest has the priority Global requires;
38.1.4. To enable Global to exercise its rights in connection with any personal property over which Global has a Security Interest;
38.1.5. To bind the Merchant and any other person intended to be bound under these Merchant Rules; or
38.1.6. To show whether the Merchant is complying with these Merchant Rules.

38.2. The Merchant acknowledges and agrees:

38.2.1. That Billzy may fill in any blanks in any application or any document relating to it (such as Corporations Act forms, financing statements or financing change statements);
38.2.2. Not to register a financing change statement in respect of a Security Interest created under or connected with these Merchant Rules without Global’s prior written consent;
38.2.3. Not to register, or permit to be registered, a financing statement or a financing change statement in relation to any personal property over which Global has a Security Interest, in favour of a third party without Global’s prior written consent;
38.2.4. That Global need not comply with sections 95, 118, 121(4), 125, 130, 132(3)(d) and 132(4) of the PPSA, or any other provision of the PPSA notified to the Merchant by Global after the Commencement Date;
38.2.5. That the Merchant may not exercise any rights under sections 142 and 143 (reinstatement of security) of the PPSA;
38.2.6. That neither Global nor any receiver (or receiver and manager) appointed by it need give any notice required under the PPSA (including a notice of a verification statement); and
38.2.7. That the Merchant will not disclose or permit any party to disclose any information of the kind referred to in section 275(1) of the PPSA unless section 275(7)(b) or (e) of the PPSA applies.

38.2.8. In this clause 38, terms in italics have the meaning given to them in the PPSA.

39. Waivers

No failure to exercise and no delay in exercising any right, power, or remedy under these Merchant Rules operates as a waiver. Nor does any single or partial exercise of any right, power, or remedy preclude any other or further exercise of that or any other right, power, or remedy. Waivers must be in writing.

40. Severability of Provisions

Any provision of these Merchant Rules which is prohibited or unenforceable in any jurisdiction will be read down or severed in that jurisdiction to the extent of the prohibition or unenforceability. Such action does not invalidate the remaining provisions of these Merchant Rules nor affect the validity or enforceability of that provision in any other jurisdiction.

41. Relationship

41.1. Billzy’s relationship with the Merchant is that of an independent contractor and nothing in these Merchant Rules will be taken as constituting either party as a servant, agent, or employee of the other party.

41.2. The Merchant and Billzy each acknowledge that, except to the extent otherwise expressly provided in these Merchant Rules:

41.2.1. They are not, for the purpose of these Merchant Rules, the legal representative, agent, party to a joint venture arrangement, or partner of the other party for any purpose; and
41.2.2. It, any of its directors, employees, and agents, has no right or authority to assume or create any obligations of any kind, or to make any representations or warranties, whether express or implied, on behalf of the other party or to bind the other party in any respect.

42. Force Majeure

42.1. The parties will not be liable for any loss or damage (whether direct or indirect) nor be in default under these Merchant Rules for failure or delay to observe or perform any provision of these Merchant Rules, for any reason or cause of whatever nature which could not, with reasonable diligence, be controlled or prevented by the parties including, without limitation, acts of God, acts of nature, acts of governments or their agencies, fire, flood, storm, riots, power shortages or power failures, strikes, lockouts, labour disputes, sudden and unexpected system failure or disruption by war, sabotage, or inability to obtain sufficient labour, raw materials, fuel, or utilities.

42.2. This clause does not apply in relation to the Merchant’s obligation to pay Billzy pursuant to these Merchant Rules.

Transaction and Merchant Information

Transaction Type Permitted	❌ Card Present	☑ Card Not Present
Merchant Onboarding	☑ Billzy Onboarding	❌ Global Onboarding
Funds Disbursement	☑ Completed by Billzy	❌ Completed by Global
Prepayment Allowed (subject to Credit approval)	☑ Yes	❌ No

Special Conditions

1) A prepayment assessment must be completed for each Merchant Facility that is established.

SCHEDULE 2 – Assessment and Approval

Merchant Facility Establishment
Billzy will establish a separate Merchant Facility for each type of business they intend to aggregate. For example, if Billzy wishes to sign up electricians, plumbers, and carpenters, then three Merchant Facilities will be required, each with its own MCC. Each of these facilities will be governed by these Merchant Rules.
Card Payments and MCC
Card payments should be presented under the correct MCC, as required by Card Scheme rules.
Authorisation and Documentation
When establishing a Merchant Facility under a given MCC, Billzy is authorised by the Merchant to provide to Global:
(a) A completed and signed Merchant Application form for assessment;
(b) Settlement account details, which must be in the same name as the Merchant Facility and confirmed by Global records.
Credit Reference Report
The Merchant acknowledges that upon receipt of the Merchant Facility application, Global may conduct a credit reference report against the proposed merchant.
Settlement of Proceeds
All proceeds from the Merchant Facility must settle into a Global bank account held in the name of Billzy.
Final Decision
The Merchant acknowledges that Global will have the final say on whether a Merchant Facility will be established for the benefit of a Merchant or proposed merchant.

SCHEDULE 3 – Merchant Arrangement

Governing Rules
These Merchant Rules govern the relationship between Billzy and the Merchant.
Consistency with Payment Facilitator Agreement
Billzy represents and agrees that these Merchant Rules are consistent with and give effect to the Payment Facilitator Agreement.
Merchant Acknowledgements and Agreements
The Merchant acknowledges and agrees that:
- Global will not be contractually affected by these Merchant Rules.
- If any provision detailed in these Merchant Rules is determined to be a breach of the Payment Facilitator Agreement or is inconsistent with the operation of the Payment Facilitator Agreement, then the Merchant agrees that Billzy may, at its own expense, immediately amend or change these Merchant Rules so that Billzy is not in breach of the Payment Facilitator Agreement or so that these Merchant Rules are consistent with the operation of the Payment Facilitator Agreement.
Merchant Assessment
Billzy will assess each Merchant before extending the offer of a Merchant Facility. This assessment should include the collection and evaluation of the following information as a minimum:
- Completed and signed Merchant Application;
- Settlement account details, which must be in the same name as the legal entity that is the Merchant;
- A commercial credit report of the Merchant entity;
- A statement of position from all directors/proprietors, or company trading reports, if the Merchant has prepayment risk greater than $50,000;
- Copies of previous Merchant Facility statements, where applicable.
Exclusive Merchant Facility
Billzy agrees that a Merchant who processes, or is expected to process, $100,000 or more per Scheme per annum via their Merchant Facility should have a Merchant Facility established for their exclusive use. The Merchant Facility will remain in the name of Billzy; however, the Merchant Facility will transact only those Transactions processed by the Merchant.
Unsupported Industries
Merchants who provide goods or services in the following industries will not be supported by Billzy:
- Adult Internet Content (hardcore pornography)
- Ammunition, Firearms, Weapons
- Business physically located outside of the Acquiring Bank’s country
- Reputation Repair / Credit Insurance / Credit Rating Repair / Identity theft protection
- Call Blocker Software / Tools
- Companion Services, Escort Services, Mail order brides
- Counterfeit/Replica Goods
- Cyber Lockers
- Electronic cigarettes (e-cigarettes), Tobacco
- Embassy, Foreign Consulate, or other Foreign Government
- Essay mills/paper mills (ghost-writing services that sell essays)
- E-wallets
- Foreign Exchange / Money Trading or Exchange services
- Gentlemen’s Clubs
- Get Rich Quick Schemes
- Horoscope & Fortune Tellers
- Illegal Gambling
- Illegally modified electronics or non-certified sellers of branded electronics (e.g., gaming consoles / hardware)
- Investment Opportunities (purchase of stocks/securities/commodities, etc. and other investments such as gold bullion)
- Live Streaming Services (except real-estate controlled auction services)
- Lottery Resellers
- Massage Parlours (non-licensed)
- Medical Marijuana, synthetic or unregulated drugs, smoking paraphernalia
- Negative response marketing techniques (e.g., automatic charges if merchandise is not returned or service is not cancelled after a free or low-cost trial period), Deceptive Marketing practices
- Offshore IT Support Services
- Online Auctions (including Penny Auctions)
- Payment Facilitators / Marketplaces / PSPs / BPSPs / Aggregators
- Products or Services with Unreasonable Claims or Guarantees, Deceptive practices, Gimmicky Products
- Rechargeable Phone Cards
- Wire Transfer / Money Orders / Money Transfer / Remittance / Virtual Currency
Industries Requiring Approval
Merchants who provide goods or services in the following industries will only be supported after prior approval by Global:
- Airlines, Air Carriers
- Car Rentals
- Charters & International Tours
- Cruise Lines
- Infomercials (selling gimmicky products or business opportunities)
- Legal Gambling (including Internet and non-F2F gambling casinos, sports betting, fantasy sports leagues)
- Lifetime Memberships
- Multi-Level Marketing (e.g., websites featuring “levels” or compensation plans)
- Mortgage Services / Loan Modification / Vendor Finance
- Nutraceuticals with a negative billing model (e.g., Acai, HgH, HcG, Hoodia, Noni Juice, etc.)
- Online Dating
- Online Pharmacies
- Sex Shops, Softcore Pornography
- Timeshare Sales
- Travel Agencies
- Wedding Dress Retailers / Bridal Shops
- Payday lenders (short-term consumer or business finance)
Prepayment Exposure Referral
Referral to Global is required for any individual Merchant with prepayment exposure calculated to be greater than AU$250,000.
Funds Disbursement
Billzy agrees to disburse funds to Merchants within three business days of receipt of funds from Global.

SCHEDULE 4 – Security

Global’s Security Requirements
The Merchant acknowledges that the following security requirements are dictated to Billzy by Global. Billzy must ensure compliance with these requirements:
- Global, at its sole discretion, may require Billzy to provide security to Global to mitigate potential harm due to fraud or the provision of credit. This security may include:
  - Maintaining a set amount of funds with Global in a Security Deposit Account;
  - Providing a director’s guarantee(s) in favor of Global;
  - Providing a mortgage over property in favor of Global;
  - Entering into a general security agreement over all present and after-acquired property of Billzy in favor of Global;
  - Or a combination of all or any of the above.
Merchant’s Security Requirement
If Billzy is required to provide any of the security mentioned above, Billzy may also require the Merchant to provide the same form of security to Billzy.
Security Notice and Compliance
Billzy acknowledges that Global may notify Billzy before or during the term of the Payment Facilitator Agreement if a form of security is required by Global (“Security Notice”). Billzy agrees to act promptly, and at its own expense, to comply with the Security Notice upon receipt. This includes, but is not limited to, preparing, executing, or stamping any required document. If a Security Notice is received, Billzy may require the Merchant(s) to provide a proportional security in favor of Billzy. Billzy will have the sole right to determine the Merchant’s risk contribution.

SCHEDULE 5 – Fees

Billzy’s currentfees and charges are outlined below.* These charges are inclusive ofGoods and Services Tax (GST). All Merchant fees and charges are subject to GST. Billzy reserves the right to vary fees in accordance with the Merchant Rules. This may include where Billzy changes its gateway provider.

Fee Type	Amount	Details
Merchant Joining Fee	Nil	–
Monthly Merchant Facility Fee	Nil	–
Merchant Fee	Up to 3.00%	Calculated on the total transaction amount charged per transaction
Gateway Transaction Fee	Up to $1.00	Per transaction
Direct Entry Credit & Debit Transaction Fee	Up to $0.35	Per transaction
Direct Entry Returned Transaction Fee	Up to $2.20	Per transaction
BPAY Transaction Fee (Bank Account)	Up to $2.20	Per transaction
BPAY Transaction Fee (Credit Card)	Up to $2.20	Per transaction

SCHEDULE 6 – Tripartite Merchant Agreement

Tripartite Merchant Agreement for Processing Card Payments through Billzy Pty Ltd’s Payment Facilitator Service

This agreement applies to all users of Billzy Pty Ltd’s payment service who have been approved to accept Visa and Mastercard transactions. This agreement is made between:

You, the Merchant;
Global Payments Australia 1 Pty Ltd (GPA); and
The Payment Facilitator, Billzy Pty Ltd ACN 602 796 298 (Billzy).

1. DEFINITIONS

1.1 Unless the context indicates otherwise, the following terms have these meanings in this Agreement:

Banking Day: A day on which banks are open for general banking business in Melbourne, Australia, excluding Saturdays, Sundays, and National Public Holidays in Australia.
Card Schemes: Visa and MasterCard, unless otherwise agreed by the parties.
Card Scheme Rules: The rules and regulations governing participants in the Card Schemes.
Cardholder: The person to whom the Card has been issued.
Chargeback: The reversal of a sales transaction.
Card: A Visa or MasterCard or any other card scheme card that you have agreed to accept and we have agreed to process.
Data Breach: Unauthorized access by a third party to confidential data related to card transactions stored by your business or any entity engaged by you for data storage or transmission.
Data Security Standards: Payment Card Industry Data Security Standards (PCIDSS) mandated by the Card Schemes for protecting Cardholder details and transaction information, and any additional or replacement standards notified to you.
GPA: Global Payments Australia 1 Pty Ltd, ABN 26 601 396 543.
Payment Service: The service provided by the Payment Facilitator.
Person: Includes individuals, firms, bodies corporate, unincorporated bodies, associations, partnerships, joint ventures, and any government agency or authority.
Personal Information: Information or opinions about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion, received by you from any source as a result of this Agreement.
PIN: The personal identification number allocated by GPA, a card issuer, or personally selected by the account holder.
Privacy Law: Legislation and principles relating to the collection, use, disclosure, storage, and access rights to Personal Information.
Related Body Corporate: As defined in the Corporations Act 2001 (Cth).
Relevant Law: Any statute, ordinance, code, regulation, or other law, including codes of practice, guidelines, or standards issued by regulators or industry bodies relevant to this Agreement.
Transaction Receipt: A document evidencing a transaction.
We, Us, and Our: Collectively GPA and Billzy.
You and Your: The Person to whom the Payment Service is provided.

2. APPROVAL TO USE PAYMENT SERVICES

2.1 You acknowledge that:

(a) The operation of this Agreement is contingent upon GPA approving an application for Billzy to provide the Payment Services to you.
(b) In relation to information provided by you to Billzy:
- (i) Billzy may provide that information to GPA.
- (ii) We may rely on such information as complete, accurate, and not misleading or deceptive.
- (iii) GPA is not obligated to verify the completeness or accuracy of information received from Billzy.
(c) We may obtain information about your merchant history or Personal Information from any Card Scheme, credit reporting agency, or other relevant sources to assess your application.
(d) We may disclose information about your merchant history, data breaches, and relevant Personal Information:
- (i) To Card Schemes or any person involved in Card Schemes for purposes related to their operation, including card fraud detection and termination reasons.
- (ii) Where required or permitted by law.
- (iii) To law enforcement or regulatory agencies if we believe you are involved in or a victim of dishonest or criminal activity or have experienced a data breach.
(e) We can disclose your information to related entities and outsourced service providers (e.g., mail houses, debt collection agencies, data analytics providers).
(f) The decision to approve your application is at GPA’s sole discretion, and reasons for any decision may not be provided.
(g) Approval by GPA is specific to Billzy’s services and does not imply that you will be able to use services from other providers or GPA directly if you stop using Billzy’s services.
(h) Any information obtained by GPA during its assessment remains confidential and will not be shared with you.

2.2 You represent and warrant that:

(a) Any information you provide to Billzy is complete, accurate, and not misleading or deceptive.
(b) If you have disclosed Personal Information, you have obtained the relevant individual’s consent and complied with Privacy Law.
(c) You can meet your obligations and responsibilities under this Agreement.

2.3 You acknowledge and agree that:

(a) Billzy and GPA are authorized to obtain financial and credit information about you from third parties for decision-making and ongoing evaluation.
(b) Information collected by Billzy may be disclosed to GPA.

2.4 No party is bound by this Agreement until GPA confirms its approval for Billzy to provide the Payment Services to you.

3. YOUR OBLIGATIONS

3.1 You must:

(a) Notify Billzy immediately of any changes to your financial position affecting your obligations under this Agreement.
(b) Provide Billzy with prior written notice of any changes in your place of business, not conduct business in unapproved locations, and not move your place of business without prior written consent.
(c) Not change your business name or ownership without prior written notice and not substantially change the type of goods or services sold without consent.
(d) Only submit sales transactions where you are the supplier of the goods/services.
(e) Not submit transactions on behalf of third parties, including those for goods/services sold on another person’s website.
(f) Allow reasonable access to your premises by GPA, Card Scheme employees, or agents during business hours to verify compliance with this Agreement, Data Security Standards, or Card Scheme Rules.
(g) Provide Billzy and GPA with all necessary information and assistance for performing their obligations and handling queries related to the Payment Service.
(h) Comply with all applicable Card Scheme Rules and Relevant Laws in accepting card payments and performing obligations.
(i) Implement fraud prevention procedures as outlined in manuals, guides, or directions, unless mutually agreed otherwise.

Data Security Standards

3.2 If you collect payment data directly or store cardholder data, you acknowledge and agree:

(a) To protect stored cardholder data, including physical storage and security. Minimize data storage to what is required for business, legal, or regulatory purposes.
(b) Not to store the personal identification number (PIN) or sensitive authentication data after authorization (even if encrypted).
(c) To comply with Payment Card Industry Data Security Standards (PCIDSS) as directed by Billzy or Card Schemes. Failure to comply may result in termination of services and liability for fines imposed by Card Schemes for non-compliance or data breaches.
(d) GPA must report Data Breach events to Card Schemes, law enforcement, and/or Australian regulators. You consent to GPA releasing Data Breach details to these bodies.
(e) If a Data Breach occurs:
- (i) Provide GPA and its agents full access to your systems for forensic analysis.
- (ii) Cover all costs of forensic analysis.
- (iii) Undergo PCIDSS accreditation at your cost to continue processing card transactions.

3. Your Duties to Cardholders

3.3 Subject to the other provisions of this Agreement, you:

(a) Must accept any valid and acceptable Card in a transaction;

(b) Must only send Billzy a sales transaction when you have committed to provide the goods and services to the customer;

(d) Must perform all obligations (including supplying all goods and/or services) to the Cardholder in connection with the sale;

(e) Must not sell, purchase, provide, or exchange any information or document relating to a Cardholder’s account number, Card number, or a transaction, to any Person other than: (i) Billzy; (ii) GPA; (iii) The card issuer; or (iv) As required by law;

(f) Must destroy any document that is no longer required to be retained by applicable law or card scheme rules, in a manner which makes the information unreadable;

(g) Must take reasonable steps to ensure that the information and documents mentioned in (e) are protected from misuse and loss and from unauthorized access, modification, or disclosure;

(h) Must not make any representation in connection with any goods or services which may bind Billzy, GPA, or any Card Scheme;

(i) Must not indicate or imply that we, GPA, or any Card Scheme endorse any goods or services or refer to a nominated Card in stating eligibility for goods, services, or any membership;

(j) Must not accept a Card or a transaction which is of a type you have been previously advised is not acceptable;

(k) Must prominently and unequivocally inform the Cardholder of your identity at all points of Cardholder interaction (including on any relevant website, promotional material, and invoice) so that the Cardholder can readily distinguish you from Billzy, any supplier of goods or services to you, or any other third party;

(l) Must provide notice to any Cardholder with whom you enter into a transaction that you are responsible for that transaction, including for any goods or services provided, any payment transaction, related service inquiries, dispute resolution, and performance of the terms and conditions of the transaction;

(m) Must not unfairly distinguish between issuers of a Card when accepting a transaction;

(n) Must not refuse to complete a transaction solely because a Cardholder refuses to provide additional identification information in circumstances where we do not require you to obtain it;

(o) If you collect or store Cardholder information, you must comply with any Data Security Standards notified to you;

(p) You must not transfer or attempt to transfer financial liability under this Agreement by asking or requiring a Cardholder to waive his or her dispute rights.

Recurring Transactions

3.4 You may only process a transaction as a recurring transaction if:

(a) You have obtained Cardholder permission (either electronically or in hardcopy) to periodically charge for a recurring service;

(b) You retain this permission for the duration of the recurring services and make it available to us on request;

(c) You provide a simple and accessible online cancellation procedure if the Cardholder request for the goods or services was initially accepted online.

Indemnity

3.5

(a) You agree to indemnify and hold GPA harmless from and against any fines imposed on GPA by a Card Scheme because of your conduct in relation to the merchant services, including any fines imposed as a result of an unacceptable rate of chargebacks;

(b) You agree to indemnify and hold Billzy Pty Ltd including its related entities and each of the directors, officers, employees, and agents from any actual or threatened claim, demand, obligation, loss, cost liability arising directly or indirectly under this Agreement.

4. Website Requirements

4.1 Unless you are otherwise notified in writing, you must, before you accept any electronic commerce transaction over the Internet, establish and maintain at your own expense a website that complies with the requirements of clause 4.2.

4.2 The website must clearly display the following information:

(a) Your business name (and Australian Business Number as applicable);

(b) The address of your approved place of business;

(d) A complete description of the goods and services available for purchase on your website with the price advertised in Australian dollars or, if we have agreed that you can process transactions in another currency, that currency;

(e) Details of your return and refund policy, including how a transaction can be cancelled by a Cardholder;

(f) Details of your delivery times for goods and services. Delivery times are to be appropriate for the type of business carried on by you. If the delivery is to be delayed, the Cardholder must be notified of the delay and an option provided to them to obtain a refund;

(g) Details of any Australian export restrictions (if applicable);

(h) Details of your privacy policy and how you intend to deal with, or share, Personal Information obtained from and about the Cardholder;

(i) A description of the measures you have to maintain the security of: (i) Cardholders’ account data; and (ii) Any other information which, by notice, we or GPA require you to display from time to time;

(j) Any other information required for the purpose of complying with card scheme rules.

4.3 You must provide us reasonable access to view, monitor, and audit the pages of your website.

4.4 Your website payments page must be protected by Secure Sockets Layer or any other form of security method approved in writing by us.

5. Card Acceptance Requirements

5.1 You must:

(a) Use reasonable care to detect forged or unauthorized signatures or the unauthorized use or forgery of a Card;

(b) Notify Billzy if you become aware of or suspect fraud on the part of a Cardholder;

(c) Not deliberately reduce the value of any one transaction by: (i) Splitting a transaction into two or more transactions; or (ii) Allowing a Cardholder to purchase items separately;

(d) Establish a fair policy for dealing with refunds and disputes about transactions and include information about that policy on Transaction Receipts as required by Billzy;

(e) Only submit a transaction as a refund to a Cardholder if it is a genuine refund of a previous sale transaction. The refund must be processed to the same card that was used in the original sales transaction and be for the original sale amount;

(f) Give refunds for transactions by means of credit and not in cash or cheque;

(g) Not process a refund transaction as a way of transferring funds between your accounts;

(h) If a transaction for a sale does not cover the full amount of the sale: (i) In the situation in which the Card is used to make a deposit or pay an instalment you may accept the Card in payment of all or part of the outstanding balance; and (ii) In any other circumstance, you must obtain the balance due at the time the sale is completed in cash;

(i) Not state or set a minimum or maximum amount for a Card transaction without our prior written consent;

(j) Not ask a Cardholder to reveal their PIN or any other secret identifier;

(k) Contact Billzy for instructions if the identification of a Cardholder or the validity of the Card is uncertain;

(l) Not knowingly submit for processing any transaction that is illegal or that you should have known is illegal.

5.2 For remote transactions, you must:

(a) Take reasonable steps to verify the identity of the Person you are dealing with, in order to confirm that they are the genuine Cardholder;

(b) Record reasonable identification details of the Person you are dealing with, as well as the commencement and expiry dates of the Card.

6. Surcharging

Amount of Surcharge

6.1 Where you elect to charge a Cardholder a surcharge in respect of a transaction, you must not impose a surcharge in excess of the reasonable cost of card acceptance.

6.2 Upon request by us or any card schemes, you must produce supporting information to substantiate your costs of card acceptance. Where the card scheme dictates the format of the required substantiation, e.g., through use of a “reasonable cost of acceptance calculator”, you must provide details of your costs in the required format.

6.3 Where required by a card scheme, you must submit, at your cost, to an audit of your costs of card acceptance by an independent auditor approved by the card scheme requiring the audit. The audit must be completed, and results reported back to the relevant card scheme within the timeframe specified by the card scheme.

6.4 Where, following an investigation into your surcharging and cost of card acceptance, we or a card scheme determine that the amount that you are surcharging exceeds the reasonable costs of card acceptance, we may by 30 days’ notice to you require you to reduce your surcharge level to an amount that does not exceed the reasonable costs of card acceptance.

6.5 Without limiting any other rights that we may have under this Agreement, we may, by notice to you, terminate this Agreement if, following receipt of notice under clause [5], you fail to reduce your surcharge level to an amount that does not exceed the reasonable costs of card acceptance.

6.6 You acknowledge that excessive surcharging by you could expose GPA to fines from card schemes. You agree to indemnify GPA against any fines imposed by card schemes in relation to your surcharging practices.

6.7 You acknowledge that card issuers may from time to time change the classification of a credit card (i.e., standard or premium) and, as a result, when applying a surcharge rate to a Cardholder, it cannot be guaranteed that the classification of the card (i.e., standard or premium) on which you have based the surcharge will be the same as the classification on which you are charged your merchant service fee in relation to the same transaction.

Disclosure of Surcharge

6.8 You must clearly disclose to the Cardholder before the transaction is completed any surcharge that you will charge for completing the transaction, and do it in such a way that allows the transaction to be canceled without the Cardholder incurring any cost.

6.9 You must display on the payment page on your website a notice stating: (a) That you charge a surcharge; and (b) The exact amount or percentage of the surcharge.

6.10 You must not represent or otherwise imply that the surcharge is levied by a card scheme or by us or any other financial institution.

7. Transaction Receipt

7.1 Unless we have agreed that we will provide the transaction receipt to the Cardholder, you must give the Cardholder a copy of the Transaction Receipt for each transaction, but you must not charge a fee for doing so.

7.2 If you are notified that you must prepare the Transaction Receipt, you must ensure the information contained in the Transaction Receipt: (a) Is identical with the information on any other copy; and (b) Legibly includes the information notified to you.

7.3 You must provide Billzy with the Transaction Receipt and any other required evidence of the transaction within seven (7) days if requested by Billzy.

7.4 If you wish to change your Internet or email address, or telephone number appearing on the Transaction Receipt, you must notify Billzy in writing at least fifteen (15) Banking Days prior to the change taking effect.

8. Invalid or Unacceptable Transactions

8.1 A transaction is not valid if:

(a) The transaction is illegal as per applicable laws; or

(b) If applicable, the signature on the voucher, Transaction Receipt, or authority is forged or unauthorized; or

(d) You have been instructed not to accept the Card; or

(e) The transaction is not authorized by the Cardholder; or

(f) The particulars on the copy of the voucher or Transaction Receipt given to the Cardholder are not identical with the particulars on any other copy; or

(g) The price charged for the goods or services is inflated to include an undisclosed surcharge for card payments; or

(h) Another person has provided or is to provide the goods or services the subject of the transaction to a Cardholder; or

(i) You did not actually supply the goods or services to a genuine Cardholder as required by the terms of the transaction or have indicated your intention not to do so; or

(j) The transaction did not relate to the actual sale of goods or services to a genuine Cardholder; or

(k) The transaction is offered, recorded, or billed in a currency we have not authorized you to accept; or

(l) This Agreement was terminated before the date of the transaction; or

(m) You have not complied with your obligations in clause 3.3; or

(n) If applicable, the details are keyed into Equipment and you did not legibly record on a Transaction Receipt the information required by clause 7; or

(o) It is a credit transaction in which:

(i) The amount of the transaction or transactions on the same occasion is more than any applicable limit notified to you; or

(ii) You collected or refinanced an existing debt including, without limitation, the collection of a dishonored cheque or payment for previous card charges; or

(iii) You provide a Cardholder with cash; or

(p) It occurs during a period in which your rights under this Agreement were suspended or after this Agreement was terminated; or

(q) You cannot give a Transaction Receipt as required by clause 7; or

(r) For any other reason, the Cardholder is entitled under the Card Scheme Rules to a chargeback of the transaction.

8.2 A transaction for a sale or refund is not acceptable if:

(a) The Cardholder disputes liability for the transaction for any reason or makes a claim for set-off or a counterclaim; or

(b) It is of a class which GPA or Billzy decide, in their discretion, is not acceptable.

8.3 You acknowledge and agree that GPA or Billzy may:

(a) Refuse to accept a transaction if it is invalid or unacceptable, or may charge it back to you if it has already been processed, even if we have given you an authorization; and

(b) Reverse a sales transaction as a chargeback, and debit your account for the amount of the chargeback, for any of the reasons in clauses 8.1 and 8.2 and any other reason we notify you of from time to time; and

(c) Without limiting the above, delay, block, freeze, or refuse to accept any transaction where GPA or Billzy has reasonable grounds to believe that the transaction breaches Australian law or sanctions or the laws or sanctions of any other country.

9. Settlement of Transactions

9.1 GPA will provide settlement to Billzy on each business day for the gross amount of all funds received from the card schemes in respect of transactions processed under this Agreement, less any chargebacks or refunds.

9.2 Billzy is responsible for disbursing to you, in accordance with your funding, reserve, and payment arrangements with Billzy, any settlement amounts received from GPA in respect of transactions processed under this Agreement.

9.3 You agree to direct any queries regarding settlement to Billzy.

10. Use of Card Scheme Logos and Trade Marks

10.1 You acknowledge and agree that:

(a) The card scheme logos, names, and holograms (“the Marks”) are owned solely and exclusively by the relevant card scheme; and

(b) You will not contest the ownership of the Marks for any reason; and

(c) The card schemes may at any time, immediately and without notice, prohibit you from using any of the Marks for any reason; and

(d) You may only use advertising and promotional material for the cards or which show a card scheme mark in the manner GPA approves, unless you have received authorization from the card schemes through other means.

11. Representations and Warranties by You

11.1 You represent and warrant that:

(a) By entering into this Agreement, you are not currently and will not be in breach of any Relevant Law or any obligation owed to any Person; and

(b) Where applicable, you are duly authorized to enter into this Agreement and the obligations under this Agreement are valid, binding, and enforceable in accordance with its terms; and

(c) If you are an incorporated body, you validly exist under the laws of your place of incorporation and have the power and authority to carry on your business as that business is now being conducted and using any name under which that business is being conducted; and

(d) If you, a Related Body Corporate, or any officer, employee, or agent of you or a Related Body Corporate has at any time been listed on a database of terminated merchants maintained by any Card Scheme or have otherwise had merchant services terminated by another acquiring bank, you have disclosed that fact to Billzy.

11.2 The representations and warranties set out in this clause will be deemed to be repeated each day after the date you enter into this Agreement.

12. No Warranties by Us

Neither Billzy nor GPA make any warranties in respect of any of the services provided under this Agreement. To the maximum extent permitted by law, any and all implied warranties and guarantees are excluded. In respect of any warranty or guarantee which is able to be excluded under any relevant law, our liability in respect of a breach of that warranty or guarantee is limited to the re-supply of the goods or services or the payment of the cost of having the goods or services supplied again.

13. Exclusion of Liability

To the maximum extent permitted by applicable law, we are not liable to you or to any person for any act or omission (including negligence) of ours that results in any direct or indirect loss (including loss of profits), damage, injury, or inconvenience you suffer because of any service failure, including any unavailability of the service, any delays, or any errors. Under no circumstances will we be liable to you for any lost sales, revenue, or profit or loss of custom due to any service failure which results in you being unable to promptly accept payments from your customers.

14. Termination and Suspension

14.1 GPA or Billzy may suspend or terminate this Agreement or suspend then terminate this Agreement or any part of it at any time if:

(a) You are in breach of your obligations under or arising out of this Agreement; or

(b) If in Billzy’s or GPA’s reasonable opinion, the processing of your transactions exposes Billzy or GPA to an unacceptable level of risk; or

(c) You are or have engaged in conduct which exposes Billzy or GPA to potential fines or penalties imposed under Relevant Law; or

(d) Your business or Equipment is or has been targeted by a person engaged in fraudulent or dishonest activity whether with or without your knowledge; or

(e) You or any service provider (other than Billzy or GPA) that you use in connection with your merchant services has suffered a data breach; or

(f) A direction is made by a card scheme or under Relevant Law that the Payment Service be suspended or terminated; or

(g) You have experienced an adverse change in financial circumstances; or

(h) We have concerns about your solvency or if you become insolvent or are subject to any form of insolvency administration or a resolution is passed, or an order is made for winding up; or

(i) You have a significant adverse credit event recorded against you.

14.2 This Agreement will terminate automatically and immediately if:

(a) Billzy’s registration as a member service provider or independent sales organization with any card scheme is canceled; or

(b) Billzy’s agreement with GPA for the provision of merchant services is terminated for any reason; or

(c) Any other agreement that you have with Billzy in respect of Billzy’s payment processing services is terminated for any reason.

14.3 You authorize GPA to disclose to any Card Scheme advice of termination of this Agreement and the reasons for the termination. You acknowledge that the information concerning termination of this Agreement then becomes available to any member of the Card Schemes. This information, available to any member of the Card Schemes, may be used in assessing subsequent applications for merchant facilities.

14.4 This clause 14 survives termination of this Agreement.

15. Assignment

You may not assign or charge your rights under this Agreement without our prior written consent.

16. Australian Domicile Requirements

You acknowledge that we may only provide services to you under this Agreement where you:

(a) Have a permanent establishment in Australia through which transactions are completed;

(b) Are registered to do business in Australia;

(c) Have a local address in Australia for correspondence and acceptance of judicial process, other than a post-office box or mail-forwarding address; and

(d) Pay taxes in Australia (where required) in relation to the sales activity; and

(e) Satisfy any other domesticity requirements imposed by card schemes from time to time.

In addition to any other right to terminate or suspend the services, we may immediately cease to accept transactions under this Agreement where you fail to satisfy the above requirements.

17. Governing Law

This Agreement is governed by the laws of the State of Victoria. Each party submits to the jurisdiction of the courts of that State of Victoria and any courts of appeal from them.

18. Amendment

We may vary this Agreement on 30 days’ written notice to you.

19. Notices

19.1 You acknowledge that GPA or Billzy may deliver notices to you in any of the ways listed in clause 19.2.

19.2 A notice must be in writing and is taken to be received:

(a) If delivered personally, at the time of delivery;

(b) If sent by pre-paid post, on the third day after posting;

(c) If sent by facsimile transmission, on the date the transmitting machine records transmission of the complete document;

(d) When the party sending the notice is GPA or Billzy, if sent by email, at the time when the email enters your information system.

19.3 The address, facsimile number, or email address to be used for notices is the last address, facsimile number, or email address advised by a party. You must inform Billzy immediately of any change of your address, facsimile number, or email address.

20. Set-Off

Billzy and GPA may at any time without notice to you set off any liability owed by Billzy or GPA (as the case may be) to you on any account against any liability owed by you to Billzy or GPA (as the case may be) under or in connection with this Agreement. For the purpose of this clause, “Liability” means any debt or monetary liability, irrespective of whether the debt or monetary liability is future or present, actual or contingent.

Executed as an Agreement

The completion of a Billzy Application and the conduct of your first transaction with Billzy will be considered your consent and intent to execute this Agreement.

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